French & English Speaking Sales & Customer Service Advisor

Job Description Overview

We are seeking a motivated and customer focused Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries understand customer needs recommend suitable travel options and confidently convert calls into confirmed bookings.

This is a sales driven position ideal for someone who thrives in a fastpaced targetled environment. Fluency in French and English is essential.

Location: Hybrid Canary Wharf London (3 days in office)

Salary: 12.79 per hour uncapped commission (OTE 3000 annually)

Hours: 40 hours per week between the hours of 8am 7pm Monday Friday and 8am-6pm Saturday

Training: Fully office based

• Convert inbound calls into confirmed holiday bookings

• Conduct needs based conversations to recommend tailored travel packages

• Maximise revenue through upselling and cross selling

• Manage booking amendments cancellations and confirmations

• Follow up on leads and support outbound activity during peak periods

• Maintain accurate customer records and follow internal procedures

• Fluent French and English

• Proven success in a sales driven or customer facing environment

• Strong commercial awareness and confidence in closing deals

• Excellent communication and rapport building skills

• Resilience professionalism and a results driven mindset

• Ability to multitask across calls systems and admin

• Experience in travel tourism or hospitality is an advantage

• Understanding of call centre KPIs and performance culture

• Life insurance scheme

• Perkbox membership

• Eye test vouchers

• Excellent training and induction programme

• Modern recently built premises with staff facilities

• Corporate discounts (gym restaurants bars hairdressing and more)

• Smartcasual dress code

• Charity and fundraising events

• Incentives prizes and performance rewards

• NVQ qualifications & apprenticeship opportunities

• Recommendafriend bonus scheme

To apply for this position please submit an uptodate CV or contact Nikola or Anitaon for further details.

Required Experience:

Unclear Seniority