Consumption Value Manager, AI & API Solutions

Consumption Value Manager, AI & API Solutions

Consumption Value Manager, AI & API Solutions (Individual Contributor)

Location:

London | Work Style:
Office-Flex

The Mission:

At Salesforce, we believe AI is only as powerful as the trusted context that supports the actions it takes. We are looking for you to lead the charge in the Agentic Era, building deep specialism in Agent Fabric — the governance and orchestration layer that lets AI act safely and effectively inside the enterprise. You'll already be hands-on building agents and naturally curious;

what matters most is capability in adjacent disciplines such as AI agent orchestration, LLM governance and guardrails, and MCP and A2A, plus the aptitude to build Agent Fabric expertise on the job. Mule Soft's integration and API backbone gives agents the trusted context and connectivity they need; your job is to turn that foundation into governed, orchestrated, real-world business results.

The Role:
Value Ownership & Technical Partnership

As a Consumption Value Manager, you own the business outcomes of Mule Soft adoption across your accounts, working in close technical partnership with the customer's own teams and building enough yourself to speak their language. As a crucial member of the account teams, you'll use your experience and leading AI tools to build and nurture relationships directly with customers, across Salesforce and the ecosystem.

This is a customer-facing role. You will work directly with a set of customers, empowered to manage your portfolio autonomously to achieve the business goals. This role is rooted in stewardship informed by technical fluency; you will be responsible for the adoption and orchestration maturity of Mule Soft solutions including Agent Fabric within our most strategic accounts — building proofs-of-concept and prototypes yourself where they accelerate consumption and value, diagnosing where deeper governance or orchestration gaps sit, and directing the right capability to close them — and for the growth, health and retention that follows from getting that right.
You will act as a business partner to sales leaders, acting as the value and adoption anchor for Mule Soft across their entire territory. You are driving the business and your technical fluency means you can hold your own in a room with architects and enjoy getting hands-on. You bring the information and insights that matter, proactively highlighting where interventions are needed and identifying the customer stories that inspire others.

Your goal is to ensure that no customer is left behind and that every organisation recognises the transformative value of their investment in governed, orchestrated AI agents.

Your Impact :

• Proactive Stewardship:
  You'll manage a set of accounts, balancing and prioritising your time to build a range of relationships, gather key insights and deliver business impact
• Innovation:
  Your use of Data & AI tools (both existing and ones you'll create; at Salesforce you have access to the latest tools: Claude, Gemini, Cursor and more) to monitor consumption patterns across your accounts enables you to proactively identify opportunities and mitigate risks. You'll be with the customer and celebrate new milestones of business outcomes together
• Show not Tell:
  You'll be hands-on with the various products, leading demos and building proof-of-concept projects to demonstrate how to solve new business problems
• Hands On Depth:
  Beyond demos, you'll build real fluency in Mule Soft's solutions including Agent Fabric — understanding the governance and orchestration detail well enough to guide the conversation and understand when to dig-in versus bringing in the right specialist
• Value Realisation:
  Turn technical potential into business outcomes. Your…