Sales Operations Manager

At Joseph Joseph, we are driven by a simple yet powerful belief — that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real-world problems but also bring joy, beauty, and functionality to daily life.

Headquartered in London, we have grown into one of the world’s most admired houseware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e-commerce business.

We are currently looking for a Sales Operations Manager to join the commercial team. Responsible for the development and improvement of processes, systems and reporting in commercial sales in order to facilitate profitable revenue growth and meet the needs of a growing business. Working with the VP Sales and directors to understand their challenges and provide systematic solutions, driving operational efficiency through detailed and accurate reporting, analysis and metrics.

• Deliver timely, accurate and actionable business information to all management on weekly/monthly basis.
• Track, analyse and report sales data: by retailer, region and store. Provide sales out analysis programs and improve response times to achieving sales targets.
• Be the single point of contact for reporting weekly/monthly on revenue plan to actual sales.
• Lead a team to identify trends and communicate effectively with a remote team to drive sales.
• Analyse distribution gaps and identify opportunities for growth by region and channel.
• Provide detailed distribution maps and retailer landscapes to support strategic decision-making.
• Partner with sales leadership to prioritise and execute distribution initiatives.

• Ensure systems (NuOrder) are maintained with correct data on a daily, weekly basis.
• Assist in creation of ongoing outbound communication vehicles including, feedback surveys and recognition programs.
• Assist in conducting sales meetings providing commercial insights and global data.

• Work with the Sales team to identify duplications and inefficiencies in current reporting methods, systems and programmes, implementing improved solutions e.g. pricing models and promotional governance.
• Lead the compliance of data information stored within sales, ensuring that information is stored, supplied and retained in line best practice and legislation e.g. product spec/PLM.
• Be the SAP expert for commercial sales and provide training for all the commercial team.

• Accountable for driving compliance levels in store within the agreed coverage direct markets.
• Collaborate with regional teams to ensure fixture compliance and brand consistency.
• Develop tools and dashboards to monitor fixture performance and ROI.

• Support the creation and execution of promotional calendars across markets.
• Implement governance frameworks for pricing and promotional activity.
• Track promotional performance and provide actionable insights to improve ROI.

• Ensures all hardware is updated, maintained and identifies issues and provides solutions.
• Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.
• Fix things that you can see need fixing.
• Identify problems and find solutions.

• Experience in working with retailers.
• Experience in analysing data and identify trends
• Strong problem-solving, analytical and collaborative within a team
• First class MS excel, analysis and interpretation of data ability
• Excellent…