Growth Manager - Finland

Square Trade is the fastest growing partner in the global device protection market and we work with many of the world’s largest operators, retailers and manufacturers. Our obsession with putting the customer first, from our transparent T&Cs to our better products, always available online claim filing and our flexible resolution options, are all underpinned by our exceptional team. This is the secret behind how we’ve continued to shake up the industry.

We are the ones transforming a “bad” service category into something that empowers people to take care of the things that keep life running smoothly. Together, we’re united by the same end goal: to completely change what people expect from an insurance plan.

We now protect over 140 million devices globally and work across Europe, with partners including Apple, T-Mobile and Telenor. We have been first to market with a number of key innovations, including fully-digital claims, choice of resolution option, next day exchange and same-day services via local and on-site repair. Our European ambition continues to grow as we step into new sectors including B2B, CE insurance and trade in products.

We are looking for a commercially minded Growth Manager to drive programme performance across one of our core European markets. This role is about shaping how our programme is executed in the market: influencing partner stakeholders, diagnosing problems, and improving performance through the strength of your relationships and market knowledge. This candidate will bebased in-market, reporting into the Account Manager based inSquare

Trade HQ London.

You’llbe the face of Square Trade in the market and the voice of the market within Square Trade, credible at all levels, from HQ to Stores.

You’llbe part relationship-builder, part performance-driver, and part problem-solver.

You’llown the planning and execution of Square Trade’s programme in the market and act as a key feedback loop for our central teams in HQ, andyou’llneed to influence internal stakeholders by surfacing market insight and helping shape future propositions.

This is a role with real impact, combining practical execution, commercial insight, and strategic influence. We are looking for someone with strong self-direction, relationship skills, a deep understanding of how consumer and retail businesses work, and a genuine drive to improve commercial and customer outcomes.

Key Responsibilities:

Partner Management&Performance

Act as theday-to-dayowner of the performance execution between Square Trade and the partner(s). You willbe responsible for managing the weekly relationships, delivering for thepartnerand supporting them in their needs.

Taking the data supplied bythepartner(s) to report both internally and externally. We need someone who can not only understand what the data is saying but take that to form a compelling story that appeals to the audience they are presenting to.

Using these analytical skills to understand the trends of the business, where the opportunities are, and what needs to be done to address them.

Taking the insights you are generating into internal and partner meetings to influence the change that is needed.

Be the real owner of the account and projects you lead. Ensuring that stakeholders are meeting the deadlines outlined, that you are delivering the work that is needed and not allowing obstacles to slow things down.

Ensure the operational excellence of the account by working with the Ops team (CS, CX and Supply Chain) to report on performance and ensure we are providing the best service to the customer.

Identify the big projects that are needed to move the needle on the account.

Work with the necessary teams to create a project plan, own their delivery, set them live and measure…