Latin America Team - Senior Travel Consultant Job London area,Greater London England UK,Sales

Location: Greater London

Latin America Team - Senior Travel Consultant 2

Hammersmith, London, UK

Job Description

Posted Thursday, 3 September 2026 at 00:00

Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right the way through to post-vacation evaluations.

Role Purpose

Joining our specialist Latin America Team, we are seeking a Senior Travel Consultant eager to create travel experiences that inspire and instil a love for travel in our guests as voracious as their own. This involves taking ownership for all aspects of selling luxury, tailormade holidays to our discerning guests, whilst navigating and creating experiences across Latin America destinations – this includes but is not limited to Argentina, Chile, Bolivia, Peru, Brazil, Ecuador and Galapagos, Columbia, Uruguay, Belize, Costa Rica, Guatemala, Mexico, and Panama.

Responsibilities

To take ownership of all aspects of selling and booking a holiday, including written and verbal quotations and holiday documentation
To contact guests on their return to receive feedback and create new enquiries
To work towards individual and team sales targets and meet Key Performance Indicators
To develop excellent product knowledge for immediate sales area but also within all areas of the Scott Dunn portfolio
To support all marketing initiatives including brochure production, website management, email campaigns, PR, and promotional events
To meet guests on a face-to-face basis when required
To learn and become conversant with all computer software applications
To work closely with all departments and Sales teams
To deliver excellent guest service at all stages of booking and demonstrate the key values of Scott Dunn

Duties

The duties that derive from these responsibilities include but are not exclusive to:

Taking responsibility for the guest journey from first contact to post travel and repeat travel
Demonstrating excellent attention to detail and accuracy in all communication with guests
Speaking to all guests on the phone and organising their holiday, by effectively listening to the guest and their requirements
Meeting guests at their request
Using sales skills to convert into bookings
Responding to all enquiries in an efficient and timely manner
Handling high volumes of guest phone calls during peak periods
Management of invoices including handling payments, collecting guest details, and organising pre-arrival information
Completing all travel documentation within specified time frames
Maintaining contact with guests between booking and departure date, including arranging all concierge requirements
Recording essential data and information using Scott Dunn’s IT software
Acting on any feedback or complaint swiftly to ensure a great guest experience, liaising with the Guest Relations Executive where necessary
Booking of guest flights and managing reservations through Travelport
Attending all internal and external training courses
Conducting familiarisation trips abroad and presenting back to teams
Attending trade shows, and promotional events in the UK and abroad
Training colleagues with knowledge gained from areas visited
Accounting for costs and margins on each booking
Contributing to the team over and above standard sales and service requirements
Such other duties as management may reasonably require from time to time

Requirements

Given this is a Senior opportunity, you will have acquired extensive tailormade travel sales experience across Latin America with a preference for luxury. Other requirements include:

Sales driven with a keen eye for numbers
Enthusiastic and polite…