PT Showroom Manager

PINCH is one of the UK’s most creative and successful furniture brands, founded by Russell Pinch and Oona Bannon in 2004, and selling worldwide. We are looking for a communicative and friendly individual to join our close-knit sales team, and manage our showroom space.
This role is ideal for someone who enjoys working closely with clients, is highly organised, detail-oriented and is a confident communicator. The focus is to create a warm and welcoming environment for both repeat and new clients to learn about our collections in our showroom.

Head of Sales

3 days a week, including Saturday. Weekday working days are negotiable for the right candidate. Monday to Friday, 9 am – 6 pm, Saturday 10am – 5 pm

200 Ebury Street, London, SW1W 8UN
.

• Responsible for the day-day running and general oversight of our showroom on Ebury Street in the Pimlico Road design district, working alongside the sales team.
• Ensure the space is always well presented, well organised, and inviting to customers, understanding that the atmosphere of our showroom is crucial to the culture of the company.
• Work closely with the Head of Sales to ensure a high level of customer service is maintained in the showroom.
• Work collaboratively as part of the sales team, including by collating quote or enquiry details from phone conversations or showroom visits and upload to our CRM.
• Serve as a trusted advisor to clients, providing personalised assistance and anticipating their interior design needs.
• Oversee showroom inventory management, merchandising and maintenance of displays.
• Record customer footfall and pass on insights, market trends, and customer feedback to the sales team.
• Conduct regular check-ins with public customers who have visited the showroom,
  recommending new products in line with their interests.
• Carry out post-delivery follow up calls, to gather feedback on our service and ensure customers are satisfied.
• Actively participate in industry events and networking functions representing PINCH and our customers and identifying new business opportunities.
• Build and maintain relationships with other companies who share our Pimlico Road address.
• Ensure the showroom is well-stocked with samples.
• Monitor and maintain showroom aesthetics to reflect the brand’s luxury image and uphold standards of excellence.
• Manage the showroom rota.
• Security management, ensuring attentive lock up procedures are followed.
• Liaise with landlords site manager, neighbours and the local council - in conjunction with our office manager input.
• Support on any refurb projects, being on hand in the showroom.
• Liaise with third party service providers i.e. security, cleaners, energy supply etc.
• Maintaining H&S/Fire/First Aid compliance records and requirements.
• Managing post and parcels.
• Managing provisions, supplies and stationary, to budgets with correct approvals.

As well as a competitive salary, additional benefits will include:

• 24 days holiday (which includes 3 days mandatory Christmas closure) + bank holiday (pro
  rated)
• Birthday day off
• 5-year in-service loyalty holiday bonus.
• General benefits include eye tests, bike loans, shared gallery membership, and team rewards.
• Staff discount on product (excluding custom).
• Studio dog love from Joni.