Senior IT Account Executive

Senior IT Account Executive Remote | Unlimited Holiday | Grow customer value. Strengthen partnerships. Drive revenue.

Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.

With a robust team of over 180 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Microsoft Partner of the Year for Dynamics Business Central.

We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.

Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.

We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.

Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.

Role Overview:

Our customers invest in technology to solve business problems, improve performance, and support growth.
The challenge is ensuring they continue to see value long after the initial purchase.

As a Senior IT Account Executive, you'll help customers identify opportunities to improve outcomes, adoptnew solutions, and maximise their investment in Microsoft technologies and Infinity services. You'll act as atrusted advisor, connecting customer objectives with practical technology solutions while driving retention,growth, and long-term partnerships.

Success in this role comes from understanding customers' challenges, spotting opportunities others miss,and building relationships that create mutual value.

• Build trusted relationships with stakeholders across your customer portfolio. Understand their goals,pressures, and priorities, and ensure Infinity remains closely aligned to what matters most to their business.

• Spot opportunities to expand customer value through additional services, solutions, and strategic
  recommendations. Focus on solving business problems, not simply selling products.

• Ensure customers continue to receive measurable value from their investment in Infinity. Proactively
  manage risks, strengthen relationships, and support long-term account health.

• Take ownership of proposals, account plans, growth strategies, and customer engagements that
  help expand partnerships and deliver commercial success.

• Act as the voice of the customer across the business, bringing together sales, delivery, support, and
  consultancy teams to ensure customers receive a consistent and high-quality experience.

• Use customer insight, account intelligence, and CRM data to identify trends, uncover opportunities,
  and support informed decision‑making.

• A customer has invested in Microsoft technology but isn't getting the business value they expected.
• Key accounts are not growing despite having significant untapped opportunity.
• A customer is considering alternative suppliers and needs compelling reasons to stay.
• Stakeholders have competing priorities and need help aligning technology decisions with business objectives.
• Customers are facing operational or commercial challenges that technology could help solve.
• Internal teams need better visibility of customer goals, opportunities, or risks.
• A customer wants to modernise but…