Account Manager, Group Sales | Europe; Maternity cover

Account Manager, Group Sales | Europe (12 month Maternity cover)

London, England, GB

6 days ago Requisition

At Preferred Travel Group, we champion the power of travel to inspire meaningful connections and enrich lives around the world. As a global family of brands and programs representing the finest independent hotels and resorts, we are united by a shared belief in authenticity, collaboration, and the value of independent spirit. Our culture reflects our ideology in action: people first, relationships at the center, and a commitment to creating lasting impact for our partners, our global community, and one another.

When you join Preferred, you become part of a purpose-driven organization where ideas are welcomed, growth is encouraged, and your work contributes to shaping the future of travel.

We are seeking an experienced, detail‑oriented, and service‑driven professional to serve as Account Manager, responsible for the proactive execution and coordination of group sales support processes. Operating under the direction of the Vice President, Group Sales – Europe, the Account Manager ensures the efficient, accurate, and high‑quality delivery of services to clients and member hotels, supporting the successful execution of regional and international group sales initiatives.

Kindly note;
This is a 12 month fixed term contract Maternity leave cover.

Success in this role comes from Group sales requests, leads, and communications are handled accurately, promptly, and in line with established processes, resulting in strong client satisfaction and effective support for Sales Directors and member hotels. Sales operations run smoothly behind the scenes, with reliable follow‑through, well‑maintained systems and records, and strong collaboration across stakeholders contributing to successful regional and international group sales outcomes.

• Provide comprehensive sales support Sales Directors across international markets in EMEIA. International market coverage may evolve based on business volumes and regional priorities, under the guidance of the Vice President, Group Sales – Europe.
• Maintain accurate sales tracking, sales account management and database records through effective use of all PTG sales tools and systems including CRM,  , and brand member portals.
• Assist in monitoring the Group Desk Inbox and provide minimal support to Group Sales Directors in Europe as needed
• Ensure detailed and professional response to all client/member hotel group sales requests.
• Distribute group leads to member hotels and manage group lead profiles in accordance with established SOPs. Responsibilities include qualifying leads, updating databases with distribution details, following up with member hotels within 48 hours of non-response, and assisting with report generation as needed.
• Timely and thorough communications with clients, sales directors, and with hotel members regarding program information on a daily basis.
• Qualifications are typically acquired through completion of a university or college degree and/or relevant experience in the travel or hospitality industry.

• Strong discipline and structure
• Exceptional attention to detail, and excellent organizational and communication skills.
• Previous sales administration experience within luxury hotels is highly desirable.
• Proficiency in Microsoft Office and Windows-based applications

At Preferred Travel Group, we champion the power of travel to inspire meaningful connections and enrich lives around the world. As a global family of brands and programs representing the finest independent hotels and resorts, we are united by a shared belief in authenticity, collaboration, and the…