Senior Account Executive

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Unlock the Future of Customer Experience with AI:
Join Genesys as an Enterprise Account Executive (UK) Do you want to be part of a global, market-shaping company that is transforming how organisations engage with their customers through AI, digital innovation, and experience orchestration? Do you thrive in complex sales environments, love winning new logos with cutting-edge technology? Are you energised by sales strategies for a changing market, continuous learning, and being part of a high-performing, collaborative team supported by experienced leadership and an expert Sales Coach?

If so we'd love to meet you.

At Genesys, we empower organisations to create personalised, predictive, AI-driven experiences— a result, we are widely recognised as the leader in the customer experience (CX) and contact centre space. We’re building a diverse and inclusive sales organisation where people can grow, thrive, and make their mark. We are looking for exceptional Enterprise Sales Professionals who are passionate about helping customers unlock the value of AI, cloud, and experience orchestration.

Bring your ambition, curiosity, energy and drive, and together we’ll redefine what exceptional experience looks like.

As an Enterprise Account Executive, you will be a key driver of growth, helping UK enterprise organisations modernise their customer and employee experiences using Genesys’ AI-powered cloud solutions. You will own the full sales cycle—from prospecting to close—championing our innovative AI capabilities, including predictive AI, conversational AI, and our industry‑leading Experience Orchestration platform. You’ll be working in a collaborative coaching environment, with a supportive and experienced leadership team, with ongoing professional development.

• Accelerate Pipeline & Growth Identify, create, and expand new business opportunities across enterprise accounts. Engage executives with a compelling AI-driven transformation vision.
• Engage & Inspire Clients Explore customer challenges and align them to Genesys’ AI, digital, and orchestration capabilities. Create value‑led proposals that showcase measurable business outcomes.
• Execute the Genesys Way of Selling Lead complex SaaS deals with discipline and precision using MEDDPICC. Run world‑class discovery, build champions, and navigate multi‑stakeholder environments.
• Become a Trusted Advisor Influence C‑level decision‑making with market insights and thought leadership. Help customers understand how AI can optimise operations, elevate experiences, and drive ROI.
• Win Together Collaborate with SDRs, solution consultants, marketing, and customer success teams. Represent and embody One Genesys values in every interaction.

• Proven track record selling enterprise SaaS or Cloud/Digital solutions.
• 7+ years managing and closing complex sales cycles.
• Experience with MEDDPICC methodology.
• Strong business acumen, communication, negotiation, and stakeholder engagement skills.
• Evidence of consistent over achievement

Working at Genesys AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI…