Events Sales Executive Marriott Hotel Canary Wharf

POSITION SUMMARY Responsible for the hotel’s Event Sales, this position reactively sells the hotel, managing the sales phase of incoming group and catering enquiries through to contract stage. The role will work closely with Sales & Revenue departments as well as the hotel’s Operations Departments to ensure a high standard of service delivery resulting in strengthened customer relations and loyalty.

CORE WORK ACTIVITIES Responsible for the reactive sales of group bedroom and catering enquiries from start to contract handover.

Enquiries will be mostly corporate, with a few exceptions. Communication channels include telephone, e-mail or 3rd party intermediary sites and in person.

Qualifies business opportunities by understanding customer needs and recommends the appropriate features and services of hotel to exceed customer expectations; sells according to the business and operational strategy of the hotel

Creates quotations and proposals based on customer requirements, conducts regular follow-up calls to identify changing needs, converts enquiries into confirmed bookings, issues contracts and ensures a smooth handover to the Events Team Inputs enquiries into the relevant booking systems and ensures data integrity

Ensures accurate forecasting of event and group revenue

Ensures that all enquiries received via the telephone meet the required Test Call standard

Communicates with the accounts department regarding credit checks to ensure correct payment is set up for all groups

Conducts site visits to showcase hotel

Conducts post-event calls to obtain feedback on product quality and service levels and secure repeat business

Builds long-term partnerships with new and repeat business customers and builds loyalty to the hotel and company

Identifies potential opportunities for the wider business and turns over to the proactive Sales Team Engages with hotel Operations Team to ensure client expectations can be met and exceeded

Executes exemplary customer service according to company’s standards to ensure customer satisfaction in the sales phase

Carries out tasks as assigned by the Director of Event management or any other sales leaders.

OTHER RESPONSIBILITIESAdapts to changing market conditions

Understands local market including competitors' strengths and weaknesses

Understands event satisfaction results to ensure continuous improvement Collaborates with Sales Team to ensure effective diary management of function rooms

Collaborates with Revenue Team to ensure effective management of bedroom enquiries and completes accurate projections

Ensures balance scorecard criteria is met Works on additional projects set by the Director of Event Management Works collaboratively with on- and off-property sales channels to optimise sales process for client

Attends hotel events as required to develop key relationships with internal stakeholders.

Performs other related tasks as assigned by management SKILLS AND KNOWLEDGE Strong communication skills (verbal, listening, writing) and a high standard of English is essential Confident communication style across different channels (telephone, e-mail, intermediary websites etc.)Confident sales and planning skills; ability to negotiate; strong problem-solving skills, and ability to seek solutions

Strong organisation and time management skills in a fast-paced environment

Good with administration, processes and has a high level of attention to detail

Adaptable to change and evolving processes

Builds relationships easily

Team player

Effective interpersonal skillsOTHERA full-time, onsite-based role, at London Marriott Canary Wharf Hotel & Executive Apartments Performs other related tasks as assigned by management.

Complies with Marriott International Hotels Limited policies and procedures.

Working hours…