Senior Account Manager, Strategic EMEA Accounts

• Own a portfolio of enterprise customer accounts and drive long-term success
• Qualify, run, and close inbound new-business opportunities across the EMEA region
• Own the full sales cycle from first contact through signature
• Serve as the primary customer partner for adoption, value realization, renewals, and account growth
• Develop account strategies aligned with customer goals and Pointr's solutions
• Build value narratives connecting product adoption and outcomes to business impact
• Identify expansion opportunities and introduce relevant products and capabilities
• Lead executive business reviews and strategic account discussions
• Identify account risks and develop customer-health action plans
• Coordinate Marketing, Pre-Sales, Project Management, Product, Analytics, and Finance teams
• Partner with internal stakeholders to ensure successful delivery and continued customer growth
• Build account rapport and understand customer roadmaps during the first 90 days
• Improve account engagement, secure renewals, and initiate expansion conversations within six months
• Become fully embedded with accounts and establish relationships that run smoothly within 12 months

• 6–10+ years of experience in enterprise account management, customer success, partnerships, or enterprise sales within complex B2B environments
• Experience managing strategic enterprise accounts within SaaS, technology, or platform-based businesses
• Comfortable owning new-business sales, qualifying inbound leads, running a full sales process, and closing new logos
• Proven ability to build trusted relationships with multiple stakeholders, including executive-level customers
• Experience supporting renewals, expansions, and customer growth initiatives
• Strong understanding of customer value, commercial outcomes, and account strategy
• Excellent communication and relationship-building skills
• Ability to collaborate effectively across technical, commercial, and operational teams
• Strong organizational skills with the ability to manage multiple priorities
• Professional fluency in English, both written and verbal
• Right to work in the UK, or eligibility to obtain it, without company sponsorship
• Willingness to travel up to approximately 20% of the time across the EMEA region
• Experience in enterprise SaaS, location technology, events, hospitality, or venue technology preferred
• Experience managing complex customer implementations or multi-team delivery environments preferred
• Familiarity with CRM, customer success, and project management platforms such as Monday or Jira preferred
• Bachelor's degree preferred or equivalent professional experience

Demonstrates expertise in enterprise account management and customer success, with a strong focus on driving renewals, expansions, and strategic account growth. Proven ability to build trusted relationships with stakeholders and effectively collaborate across teams to deliver customer value.

• Enterprise Account Management
• Customer Success
• SaaS Experience
• Stakeholder Relationship Building
• Account Strategy Development

• New-Business Sales
• Full Sales Cycle Management
• Customer Growth Initiatives
• Account Strategy
• Complex B2B Environments

• Excellent Communication
• Relationship-Building
• Strong Organizational Skills
• Collaboration

• Enterprise SaaS
• Location Technology
• Hospitality
• Venue Technology
• Complex Customer Implementations

• CRM Platforms
• Customer Success Platforms
• Project Management Platforms
• Monday
• Jira