Commercial Operations Specialist Job London area,Greater London England UK,Sales

At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable.

With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.

And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.

Role Overview :
Commercial Operations Specialist - Data

As a Commercial Operations Specialist, you support the sales organisation by driving pipeline accuracy, lead flow coordination, and sales reporting. This role serves as a critical operational and analytical partner to sellers and leaders, ensuring CRM integrity, visibility into performance, and disciplined opportunity management.

You will function as a central hub for sales data, reporting, and process execution — enabling sellers to focus on revenue generation while maintaining consistency, structure, and operational rigour across the sales lifecycle.

This role blends sales operations, analytics, and internal sales support, acting as a second set of eyes on pipeline health, opportunity movement, and account readiness.

This position can be based at either our London Victoria or London Gatwick Office on a hybrid basis (3 days per week in the office).

Key Responsibilities (Essential Functions)

Assist the Sales Team in identifying opportunities for renewals, upselling, and re-engagement based on pipeline and reporting insights
Support Sales Team by conducting market research to identify opportunities, trends, and potential areas for business growth
Maintain organised documentation and ensure CRM data integrity to support sales execution and forecasting
Continuously identify opportunities to improve lead flow, reporting, and sales operational processes
Own inbound lead management, including daily outreach, lead qualification, and assignment to Directors based on region and relationship rules
Support Directors by hunting contact information, enriching leads using tools such as Zoom Info, and ensuring timely follow-up after lead handoff
Coordinate outreach to new leads, prospects, and select lost customers on behalf of sales leaders and executives, including scheduling introductory sales calls

What You Bring to the Table:
Skills & Experience

We’re looking for someone who has a unique mix of experience, skills, and passion for what we do:

Experience

2–4+ years’ experience in Sales Operations, Commercial Operations, Revenue Operations, or a similar analytical support role
Experience working closely with sales teams in a fast-paced, target-driven environment
Proven experience managing CRM systems (e.g. Salesforce) with a strong focus on data quality and pipeline management
Exposure to lead management processes, including qualification, routing, and enrichment
Experience producing sales reports, dashboards, and performance insights for stakeholders
Background in B2B environments preferred, ideally within aviation, transport, logistics, or professional services sectors

Skills

Strong analytical capability — able to interpret pipeline data, identify trends, and generate actionable insights
Previous experience of Power BI / Tableau
- Building meaningful dashboards and analysing data to help build commercial strategy
High attention to detail — ensures CRM accuracy, data integrity, and reporting…