Global Commercial Executive

• Employee Assistance Programme and 24/7 GP access
• Increasing annual leave entitlement based on length of service

At Prima, we've spent 30 years building a reputation for quality, service and doing what we say we'll do.

Behind every customer order, delivery and product leaving our sites is a team of passionate people who each bring their own strengths, ideas and personality to the business. From Production and Engineering to Logistics, Sales, Customer Service and People & Culture, everyone plays a part in helping us deliver for our customers across the UK and around the world.

Our success is built on our values of Passion, Respect, Integrity, Motivation and Ambition.

We're looking for a Global Commercial Executive to join our Global team to help manage and grow Prima’s international customer base.

You will support existing customers, strength relationships and help identify opportunities for growth, working closely with Sales, Marketing and Operations teams.

This dynamic role would suit someone who is organised, proactive and commercially minded.

• Act as a key point of contact for existing global customers, ensuring a professional and responsive service across all interactions.
• Manage ongoing customer relationships post-onboarding, supporting order flow, queries, and general engagement.
• Liaise with internal teams (technical, operations, finance, NPD) to resolve customer queries and provide timely, accurate feedback.
• Monitor customer activity and order patterns, proactively engaging customers where activity levels decline or opportunities exist to increase volume.
• Maintain accurate records of all customer interactions within Salesforce.
• Collaborate with the marketing and social media teams to ensure messaging is aligned to target markets and regions.
• Support localisation of key messages to ensure relevance across different countries and customer segments.
• Provide feedback on customer trends, enquiries, and market insights to inform marketing strategy and content.
• Assist in promoting new product development and campaigns to both existing and prospective customers.

• Work closely with the events team to support planning and execution of international exhibitions and trade shows.
• Assist in pre-event outreach (customer invitations, meeting scheduling) and post-event follow-up.
• Support lead capture, qualification, and follow-up processes to ensure maximum ROI from events.
• Where required, represent Prima at international exhibitions and customer visits.

• Work closely with operations, supply chain, and finance teams to ensure a seamless customer experience.
• Contribute to the alignment of commercial objectives across the business.
• Provide regular updates on customer activity, pipeline development, and market feedback.
• Ensure all activity is data-driven, supporting performance tracking and continuous improvement.

We're looking for someone who takes pride in their work, enjoys building positive relationships and wants to make a difference as part of a supportive team.

You’ll be organised, dependable and able to manage changing priorities whilst maintaining a high standard of work.

You’ll ideally have:

• Experience in a customer-facing, sales support, or business development role.
• Exposure to international markets or export environments desirable.
• Experience using CRM systems (e.g. Salesforce) preferred.
• Strong communication skills (written and verbal).
• Confident in engaging customers remotely across different cultures and regions.
• Commercial awareness with the ability to identify growth opportunities.
• Highly organised with strong time management skills.
• Ability to manage…