Account Executive

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers.

Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement h powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, Whats App, chat, push, social, ads, and more.

This is a targeted, commissioned role in our UK Direct Sales team. You will be focusing on revenue from prospects interested in Dotdigital’s suite of products and services.

In addition to generating your own pipeline, you will be supported by our dedicated outbound and inbound business development representatives, with leads generated from advertising efforts, and trade shows, word-of-mouth, etc. You will drive the relationship and sale from start to finish before passing your new customer over to our Customer Success team to nurture and growth.

We are looking for an Account Executive with a SME SaaS sales background (e.g. CDP, Email Service Providers, AdTech and Mar Tech providers, ecommerce and CRM platforms etc) and the experience to recognize buying signals and to convert prospects with a consultative approach, listening and understanding where dotdigital can help their business, coupled with negotiating and closing skills and experience.

You will be expected to form trusted and high-performing relationships with your Sales Management and Sales peers, Marketing teams, Business Development teams, Technical Pre Sales, Partner Managers and delivery teams to collaborate and drive new business revenues.

You will be expected to develop a deep understanding of prospects' objectives and challenges and deliver the dotdigital solution against these elements. You will be answering technical questions and handling objections, so while a background in email marketing automation is not essential, an awareness of its principles is beneficial.

• Deliver against Quarterly and Annual new customer revenue sales targets.
• Build and manage an active pipeline through the sales cycle to deal close, including providing accurate forecasting of Quarter revenue numbers expected to close.
• Generate and identify new self-generated, sales opportunities each month using outbound channels, sales tools and strategies.
• Successfully manage and coordinate between dotdigital and client stakeholders to effectively manage client expectations from initial contact to post sales handover to the onboarding team.
• Track all your activity in our CRM and related tools.
• Close sales opportunities at a rate that is acceptable to Sales Management.
• Maintain the level of discount offered to customers to levels acceptable to Sales Management.
• Respond to prospects requests for face-to-face meetings, RFIs and RFPs by writing…