Customer Success Director

About  is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates,  empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products— Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform.

As consumers increasingly rely on recommendations from people and communities they trust,  helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on  to power more than 225,000 partnerships that deliver measurable business results.

Your Role at  the Customer Success Director, you will be one of the most senior members of the Customer Success team, retaining and growing one of ’s newest and largest customers. You will lead all aspects of customer delivery, including the development of strategic, goal-driven account plans and processes to launch and grow this brand’s new-to-market partnerships program. You will manage a team dedicated to the delivery of industry-leading customer service, as well as leading strategic delivery, overseeing day-to-day service and acting as a senior point of escalation.

You will also develop senior level relationships at one of the world’s most prominent brands, ensuring  is deeply embedded within their business and set-up to deliver on ambitious expansion plans across Europe and the rest of the world. The Customer Success Director will also work closely with our Solutions team to develop a world-class technical implementation that will be the foundation for one of the largest partnership programs in Europe.  

What You'll Do:

Own the day-to-day service delivery and customer relationship for one of Europe’s most exciting brands

Manage a dynamic team of Customer Success Managers to drive strategic growth for one of the company’s largest clients

Project manage stakeholders from the Sales, Product and Solutions teams to ensure a world-class technical set-up fit to deliver a high-growth partnerships program able to work across multiple partner types and accurately measure incremental sales

Drive partnership strategy, including growth, optimisation, new partnership opportunities and platform adoption

Lead business reviews with senior stakeholders from the client and impact.comOwn strategic client delivery, including building and executing account plans to take this brand to next-level performance

Launch and manage partnerships for one of Europe’s most exciting brands into new European markets Proactively monitor and manage account performance, including budgets, account plan and run-rates

Act as a senior point of escalation, owning client delivery and proactively managing / escalating issues

What You Bring:

6+ years of experience in an advertiser services role in partner marketing2+ years of experience working on partner marketing in the mobile telecoms space, either at a brand or supplier working with a telecoms brand

Strong relationship-building skills with a demonstrated ability to win trust and align diverse stakeholders toward shared business goals.

Technical fluency with Salesforce and marketing automation platforms, alongside the ability to master the  platform quickly.

Strategic adaptability and the business acumen to switch seamlessly between hands-on campaign execution and high-level partnership strategy.

A proactive, collaborative mindset that thrives in a fast-paced environment and enjoys presenting to both small and…