Customer Success Manager

Location: Greater London

À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés..Our

Team and What We’ll Accomplish Together Our EMEA Customer Success team partners with clients across Europe and collaborates closely with global colleagues, combining the expertise and capabilities gained through strategic acquisitions to deliver impactful wellbeing outcomes worldwide.

As we experience rapid growth throughout EMEA, you'll be at the forefront of our expansion. You will play a pivotal role in driving customer outcomes, retention, and growth through strategic partnerships with some of the region's leading employers.

Why This Matters:
The need for employers to support the health, wellbeing, and productivity of their people has never been greater. At TELUS Health, we help organizations make informed decisions through data, insights, and evidence-based wellbeing solutions that positively impact both employees and business performance. Every relationship you build, every insight you uncover, and every growth opportunity you identify contributes to creating healthier workplaces and stronger organizational outcomes around the world.

Are you ready to combine strategic relationship management, commercial growth, and data-driven storytelling to help clients achieve better wellbeing outcomes?

Join us on this exciting journey and help shape the future of workplace wellbeing.

What You’ll DoOwn Client & Executive Relationships:
Manage a portfolio of up to 20 priority clients, developing strong relationships with HR, Benefits, Wellbeing leaders, executive sponsors and budget owners to drive programme success, retention and long-term partnership growth.

Drive Retention and Growth:
Take ownership of renewal outcomes and identify opportunities to expand TELUS Health solutions within existing accounts. Build commercial account plans that demonstrate value, uncover client needs and generate revenue growth.

Deliver Strategic Value:
Develop a deep understanding of client priorities and business objectives, leading executive business reviews, success planning sessions, and value realisation discussions that align TELUS Health solutions to wellbeing and organizational goals.

Lead with Insight:
Translate EAP utilisation, engagement and business data into meaningful client conversations. Use insights, trends and AI-powered tools to tell a compelling story that drives action, informs targeted wellbeing engagement strategies, increases adoption and delivers measurable wellbeing and business outcomes.

Champion Innovation and Change:
Help clients navigate evolving workplace wellbeing challenges by introducing new solutions, capabilities, and best practices that maximize value and adoption.

Collaborate for Impact:
Partner closely with Sales, Product, Marketing, Operations and Clinical teams to deliver exceptional client experiences and accelerate customer outcomes.

Drive Excellence:
Maintain accurate renewal & account plans, opportunity forecasts and success metrics while proactively mitigating risks and identifying opportunities for continuous improvement.

What you Bring3+ years of experience in Customer Success, Account Management, Strategic Account Management, or a consultative client-facing role with responsibility for retention and growth.

Demonstrated commercial acumen, with a proven track record…