Account Executive - Agentforce Service

We are hiring an Account Executive to join the Agentforce Service team and help drive growth for one of Salesforce's fastest-growing products. This role covers the full Agentforce service platform — spanning Contact Centre, ITSM, and HR Service — with a particular focus on Agentforce Voice, Digital Engagement, and Agentforce for Service.

Agentforce Service is Salesforce's complete agentic service platform—built for every type of service, in any industry, across any channel. Powered by Agentforce, it is the only platform where AI agents and human service representatives work together in real time to resolve issues faster, personalise every interaction, and deliver support across every channel—including customer service, IT Service Management (ITSM), and HR service—to unify service delivery on a single intelligent platform.

With the industry's fastest-growing AI adoption rate, agentic AI use in service grew from 39% to 66% in a single year. Agentforce Service equips businesses to meet customers where they are—across voice, digital messaging, web chat, email, Whats App, and more. Autonomous Agentforce agents handle high-volume interactions 24/7, while the Service Rep Assistant supports human agents with real-time next‑best‑action suggestions, case summaries, and AI‑powered knowledge recommendations—delivering faster resolution, higher CSAT, and lower operating costs across a blended human and AI workforce.

• Demonstrated success in quota‑carrying, technology solution‑based direct sales
• Proven experience working with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement software
• Account Planning:
  Ability to build and execute account plans to retain and grow ACV with existing customers, focusing on upsell and cross‑sell opportunities
• Research and Discovery:
  Skill in uncovering customers' current processes, business objectives, and strategic goals through discovery, use cases, and value hypotheses
• Solutioning:
  Ability to identify compelling value propositions that address customer needs, demonstrating understanding of the Agentforce and Service Cloud technology stack—including customer service, ITSM, and HR service capabilities
• Customer Communication:
  Ability to engage customers clearly and confidently across written, verbal, and presentation formats, using tools such as Slack, Google Slides, and Zoom
• Resource Application:
  Experience driving results by leveraging available resources, tools, and internal teams effectively
• Team Selling:
  Ability to align and engage account teams and partner ecosystems to support deal progression and long‑term customer success

• Strong interpersonal and communication skills
• Familiarity with sales methodologies (e.g., MEDDIC, Challenger, Command of the Message)
• Experience developing business cases and service requirements, and building strategic partnerships
• Ability to work effectively in a fast‑paced, high‑growth environment
• Consistent track record of meeting or exceeding quota
• Experience collaborating across multiple internal teams and aligning resources to account objectives
• We welcome candidates from diverse backgrounds—relevant experience will be evaluated holistically and may include professional, extracurricular, military, or volunteer experience that demonstrates the core competencies for this role

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

We…