Founding Operator

What are we building?

The last major technological shift - the rise of the consumer internet - created Linked In as the networked winner in recruitment. The next great shift is here. AI is transforming how people and companies connect and it will redefine the global labour market.

At Jack & Jill, we are building the company that leads this transformation.

We're 17 months old, and have built a brilliant team of Europe's best engineers, operators and ex-founders. We just raised $40M Series A, led by Air Street Capital with participation from Creandum and Madrona. Read more here https://(Use the "Apply for this Job" box below).-a

In the coming years, every knowledge worker will have an AI agent managing their career, and every company will have an AI agent helping them hire.

By connecting those agents, we're building a new infrastructure for the future of the labour market itself.

If that vision excites you, come help us build it.

We're hiring a Founding Operator to join our Jill Delivery team, working alongside Ed Steele and Ed Kim. You’ll take the initiative on reaching out, building relationships and closely supporting our existing customers.

Hundreds of companies have now set a role via Jill. We want to hire someone who wakes up thinking about which customers they're going to talk to today, rather than waiting for a ticket, a Q  or a scheduled check-in.

This is a 0→1 role and relentlessly customer-facing. You'll be on calls, in Slack channels, in inboxes and sometimes visiting offices. You'll learn how to support and expand individual customers, and then you'll go and make it happen across our entire base.

What you'll actually do:

• Constantly get in front of existing customers. You'll set the pace: reaching out, opening conversations, support closely and gathering detailed feedback. You’ll care deeply about the quality of our customer experience.

• Own the relationships. Be the trusted point of contact for a portfolio of customers. Spot risk early, handle escalations calmly, and build partnerships where customers come to you before they think about leaving.

• Drive adoption and outcomes. Make sure customers are getting real value: roles filled, time saved, hiring managers who feel genuinely supported by Jill.

• Drive expansion - this is a commercial role. When a customer sees value, your job is to make sure the next role goes in immediately. You'll be accountable for growing revenue from existing accounts, not just protecting it.

• Own customer delivery work streams. You could improve customer enablement in-product, build agents to automate workflows, or work closely with our engineers to A/B test new features. We value team members who wear multiple hats.

• Be the voice of the customer. You'll be closer to customer reality than almost anyone. Feed sharp, structured insight back to our engineers so we keep building the right things.

You're high agency with a real bias to action. You'd rather send messages today than design the perfect campaign for next week. You don't wait to be told who to call.

You genuinely like talking to customers. You're energised by a day of back-to-back conversations and you're comfortable picking up the phone to someone who's gone quiet.

You've been part of hiring processes. You understand what it's like to be a hiring manager: the anxiety of a role sitting open too long, what a great candidate brief looks like, and why speed and communication matter so much. That gives you genuine empathy for our customers.

You have partnerships, account management or CS/CX experience. You've owned a book of business before. You know how to build trust, manage expectations, and turn initial value into long-term retention and expansion.

You're…