Customer Support Executive

Award-winning product created by award-winning teams. All about The Alliance

At The Alliance, we believe the future belongs to leaders who can collaborate across disciplines, learn continuously, and grow through community.

We exist to create that future, by building the meeting place for executive communities across every function. We bring together world‑class leadership across disciplines, creating the kind of access and learning that helps people grow faster, lead better, and scale meaningful impact.

We exist to solve a common problem: people are surrounded by fragmented resources, overwhelming information, and unclear pathways to growth — which makes it harder to know where to start, what matters most, and how to turn learning into real career momentum, first‑class work, leadership confidence

Rose Johnstone Director, VP, Events & Community

Will Burden Senior Community Event Producer

We create spaces - conferences, events, dinners, workshops, memberships, courses - where professionals can:

• learn the skills they need to deliver great work
• access practical templates, frameworks, and case studies
• understand what “great” looks like in top companies
• ask questions and get support from peers and experts
• stay up‑to‑date as the landscape changes

This means people don’t have to start from scratch every time they face a new project, challenge, or skill gap. Instead, they have a single hub of resources, insights, and community support that helps them stay ahead and move forward faster.

Communicate effectively and share knowledge.

Be passionate and eager to make a difference.

• Flex £600 annually in year 1 scaling to over £1,980+ annually based on tenure
• Personal L&D budget £500 annually in year 1 scaling to £3,000+ annually based on tenure
• Core hours: 10:30 am - 4:00 pm
• Hybrid and fully remote roles
• Enhanced WFH tools
• Health Insurance
• Private Medical & Dental with Freedom Healthcare after probation
• Life insurance
• Mental health platform access
• Volunteer days - 4 per year
• London office with fully stocked snackcupboard
• Dog friendly office
• Birthday off
• Enhanced maternity leave
• Adoption leave
• Shared parental leave
• Nursery salary sacrifice scheme
• Company wide events/offsites

Hybrid or Fully Remote

Full time

Remote

Customer Success

About The Alliance

When it comes to building world‑class professional communities,
The Alliance is leading the way. From Product Marketing and Sales Enablement to Product‑Led Growth, AI, Customer Success, and CMOs, we’re home to some of the most engaged and influential communities in the industry.

With 160,000+ professionals across our communities and a constant stream of content, courses, events, and memberships, we help our members learn, connect, and grow. Our executive events are a key part of that mission—bringing together senior leaders to share insights, tackle industry challenges, and build meaningful relationships.

Every year, we engage attendees, speakers, partners, and members from some of the world's leading organisations and fastest‑growing start‑ups, including Tik Tok, Microsoft, Peloton, and Uber
.

The Role

We are on look out for a detail‑driven, proactive Customer Support Executive to join our vibrant Customer Success team. In this role, you will serve as the primary point of contact across our support channels, elevating the overall member experience by resolving queries and ensuring our users maximize the value of our platform.

Beyond day-to-day support, you will spearhead forward‑looking initiatives designed to preemptively address customer needs, such as optimizing our AI support agent, analyzing key pain points, and building expertise in customer operations within a fast‑growing,…