Senior Account Manager Stock ) at NearSt

We're helping Near St hire a Senior Account Manager in London to own their biggest retail customers and report straight to the CEO. They're a team of eight with a plan to reach £10m in annual revenue with ten people - and AI agents doing the repetitive work.

If you've seen a product on Google marked as available in-store, there's a good chance Near St is the plumbing behind it.

London, UK - hybrid, 3 core days in the office (Mon, Tue, Thu)

Near St's mission is to get people into high street shops. It connects retailers' in-store stock to the web, so shoppers using everything from Google to Deliveroo can find and buy from local stores in real time - for retailers from small independents to national chains.

You’ll own a portfolio of around twenty regional and national retailers, from multi-branch merchants to household-name chains, and be the person they trust to understand their business and prove the value Near St delivers.

You’ll line-manage the Customer Support Specialist and shape how account management works here from the ground up.

• Own relationships with Near St's largest customers, from Marketing Director to Store Manager
• Drive retention and growth - spot risk early and expand the strongest accounts
• Run business reviews that build the value story from campaign data (year on year, like-for-like, incrementality)
• Lead launches for new customers across their IT, EPOS and e-commerce teams, Near St's engineers and Google
• Build the agents, tools and workflows that run your accounts - if the tool doesn't exist yet, you build it

• 5+ years in account management or customer success at a technical B2B SaaS business
• Or the equivalent from a digital agency, solving technical problems with customers - that counts just as much
• Credible with senior stakeholders, and able to hold a technical conversation without someone else in the room
• Analytical - you build and defend a value story with data
• AI-native - you use AI tools to build systems, not just to answer questions

• Google Merchant Centre, Local Inventory Ads or Shopping campaigns
• Retail, retail technology or multi-site businesses
• EPOS systems, product data or inventory feeds

• Stock options - a real stake in the company's success
• Your own AI budget (the team mostly runs on Claude)
• £1,000 a year for learning, plus a monthly wellness budget
• 25 days' holiday plus bank holidays, and the office closes between Christmas and New Year
• Confidential therapy through Spill
• The latest Mac Book and tools

• Full-time, hybrid: 3 core days in the London office (Mon, Tue, Thu), 2 flexible
• Level: Senior, 5+ years
• Start: in 1 to 3 months