National Account Manager - M&E & Groups

Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience - but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all.

With over 4000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels have plenty of space for everyone to meet, sleep, and dine. All kinds of extraordinary, for all kinds of people.

At Thistle Hotels, extraordinary hospitality starts with bringing people together - whether that’s for an important meeting, a memorable event or a group stay in the heart of the city. We’re looking for a commercially minded and relationship-focused National Account Manager
- Meetings, Events & Groups to join our Sales team, taking ownership of a portfolio of key accounts and helping us grow revenue and market share across our Thistle Hotels.

This is an exciting opportunity for someone who knows the Meetings, Events & Groups market, loves building long-term partnerships and has the commercial instinct to turn relationships into revenue. You’ll work closely with our hotel teams and wider commercial colleagues to uncover opportunities, generate enquiries and ensure Thistle Hotels is front of mind when our clients are looking for their next meeting, event or group stay.

You’ll manage and develop a designated portfolio of Meetings, Events & Groups accounts, building strong relationships and identifying opportunities to increase revenue and market share across our hotels.

• Owning and growing your Meetings, Events & Groups account portfolio, developing clear account plans that support both our wider commercial strategy and individual hotel objectives
• Building meaningful, multi-level relationships with key corporate clients, agencies, intermediaries, event planners and other relevant partners
• Developing a deep understanding of your clients – how they buy, what influences their decisions and where future opportunities exist across the Thistle portfolio
• Identifying and converting new Meetings, Events & Groups business, both within existing accounts and through proactive new business development
• Generating qualified leads and opportunities for our hotels and working closely with hotel and central teams to support conversion
• Negotiating commercial agreements and preferred partnerships that deliver sustainable value for both our clients and our hotels
• Growing our share of existing accounts by identifying opportunities across different hotels, locations and types of business
• Reviewing account production and performance, identifying areas of opportunity and taking action where accounts are underperforming
• Working closely with hotel Sales and Meetings & Events teams to ensure account opportunities are activated effectively at property level
• Using Salesforce consistently to maintain accurate account information, record activity, manage opportunities and provide visibility of future business
• Monitoring Meetings, Events & Groups trends, competitor activity and changing customer behaviour, sharing relevant market intelligence with our hotels and commercial teams
• Providing regular forecasts and reporting on account performance, pipeline, opportunities and future revenue potential
• Representing Thistle Hotels at client meetings, presentations, networking events, trade shows, exhibitions and relevant industry events
• Planning and delivering client engagement activity including presentations, showcases, familiarisation visits and other opportunities to bring our hotels and event spaces to life
• Supporting…