Senior Customer Account Portfolio Manager

Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

We work with customers across 28 countries from 10 VOIS locations:
Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #Be Unrivalled #Create The Future

Reporting into the Customer Account Lead, the Senior Customer Account Portfolio Manager will lead and own a significant part of our business within a customer orOpCo.

They will own the commercial relationship and growth agenda across a defined area of the customer portfolio, with accountability for revenue growth, commercial performance,profitability and expansion of footprint within the customer.

This will involve owning C‑Suite relationships for that portfolio, and various other relationships atseniorlevel. They will spearhead market expansion and portfolio growth through a deep understanding of the customer’s priorities and growth agenda, supported by the Customer Account Lead.

The Portfolio Lead willbe responsible for orchestrating stakeholders across VOIS and Vodafone to shape opportunities, develop account strategies and drive sustainable growth across their portfolio over the next 12‑24 months.

• Understand the client’s business, priorities, and leadership agenda and proactively build long-standing, trust-based relationships with clients
• Co-create with the customer, shaping deals and solutions to solve customer problems and win work versus the competition
• Build long standing relationships with the customer

• Accountable for revenue growth, commercialperformanceand profitability across their portfolio of business
• Support the Customer Account Lead in the overall account agenda and priorities
• Implement the strategic roadmap and priorities set by the Customer Account Lead, and use that to grow their book of business within that area of the business

• Influence and align stakeholders across service lines and functions to develop customer growth opportunities and support strategic account priorities
• Develop and execute account growth plans aligned to customer priorities and Vodafone strategic objectives
• Identifywhitespace opportunities and expand Vodafone’s share of wallet within the customer

• Drive sales and revenue, customergrowthand sales effectiveness to originate new deals and grow existing ones
• Help originate deals or competitive RFP responses based on defined commercial pathways, driving innovative deal constructs and solutions to grow the business
• Shape strategic narrative and ensure differentiated win strategies are delivered to the client, in alignment with expectations, needs, and market trends
• Build andmaintaina qualified pipeline of growth opportunities across the portfolio
• Act as the commercial focal point for opportunities within their portfolio, coordinating internal stakeholders tomaximisegrowth outcomes

• Demonstrated sustained client relations management experience at a C‑suite level or with key decision makers in the industry, building trusted client relationships
• Managed a portfolio of work across multiple customers previously
• Shown ability to grow and expand existing engagements within a client environment
• Demonstrated ability to navigate complex matrixorganisationsand influence stakeholders to achieve commercial and customer outcomes
• Leadership skills with the ability to manage and inspire cross-functional teams
• Consulting experience ideally

Concerned you may not meet every requirement? Vodafone is…