Senior Customer Account Portfolio Manager

Select how often (in days) to receive an alert:

Aggregate function:
Shared Services

Business Area:
Go to

Posting Country:
United Kingdom

Full Time / Part Time:
Full Time

Contract Type:
Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient.

This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations:
Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #Be Unrivalled #Create The Future

Reporting into the Customer Account Lead, the Senior Customer Account Portfolio Manager will lead and own a significant part of our business within a customer orOpCo.

They will own the commercial relationship and growth agenda across a defined area of the customer portfolio, with accountability for revenue growth, commercial performance,profitability and expansion of footprint within the customer.

This will involve owning C‑Suite relationships for that portfolio, and various other relationships atseniorlevel. They will spearhead market expansion and portfolio growth through a deep understanding of the customer’s priorities and growth agenda, supported by the Customer Account Lead.

The Portfolio Lead willbe responsible fororchestrating stakeholders across VOIS and Vodafone to shape opportunities, develop account strategies and drive sustainable growth across their portfolio over the next 12‑24 months.

• Understand the client’s business, priorities, and leadership agenda and proactively build long-standing, trust-based relationships with clients
• Co-create with the customer, shaping deals and solutions to solve customer problems and win work versus the competition
• Build long standing relationships with the customer

• Accountable for revenue growth, commercialperformanceand profitability across their portfolio of business
• Support the Customer Account Lead in the overall account agenda and priorities
• Implement the strategic roadmap and priorities set by the Customer Account Lead, and use that to grow their book of business within that area of the business
• Influence and align stakeholders across service lines and functions to develop customer growth opportunities and support strategic account priorities
• Develop and execute account growth plans aligned to customer priorities and Vodafone strategic objectives
• Identifywhitespace…