Senior Client Advisor Selfridges

SENIOR CLIENT ADVISOR BVLGARI SELFRIDGESPosition

Bvlgari UK is looking for an experienced and enthusiastic Senior Client Advisor for our Selfridges Boutique specializing in jewelry and watches.

Full time position – Reporting to Store Manager

The Senior Client Advisor embodies the brand, serving as a powerful Brand Ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevate the client experience.

Deliver an Exceptional Selling Experience

Assist
all
clients/prospects entering the store, regardless of their needs (browsing, purchase, CARE, complaints) ensuring every interaction is handled with professionalism following brand Selling
Experience
and leaving a
lasting
positive
impression
.

Keep client information up-to-date in the company’s CRM
system and execute 1-to- 1
CRM
initiatives
, according to the received guidelines.

Address
complex
clients’
complaints
with
diplomacy
; offer resolution strategies that uphold brand reputation while satisfying clients concerns.

Serve as proactive liaison between clients and local/central service departments.

Achieve and Exceed Sales Objectives and Targets

Actively work towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs.

Understand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients.

Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.

• Client-centric
• Client
  Relationship
  Development
• Negotiation
• Collaboration
  , being able to work in
  team
• Brand Sensitivity
• Cultural
  Curiosity
  and Sensitivity
• Organized and efficient
• Detail-
  oriented
  with the ability to manage multiple tasks simultaneously
• Able to work in a fast-
  paced
  and target-
  oriented
  environment
• Tech Savvy, including familiarity with CRM