Experienced Travel Sales Specialist; Japan

Full details of the job.

Vacancy

Vacancy Experienced Travel Sales Specialist (Japan)

Vacancy No

Vacancy No VN1240

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Audley Travel is looking for an Experienced Japan Travel Sales Specialist to join us from November 2026 - a dream job for those who are inspired by travel and delivering the very best customer experience! If you have travel sales experience alongside first‑hand experience of visiting, living or working in the Japan, please get in touch as we would love to hear from you!

Your Journey Starts with Us

For over 30 years, we’ve been crafting tailor‑made travel experiences that reflect each client’s unique perspective of the world, helping them create truly unforgettable memories. Behind every exceptional trip is a team of passionate experts, and this is your opportunity to be part of it.

When you join Audley Travel, you become part of a supportive, collaborative community that’s invested in your success. We empower our people to thrive through meaningful development opportunities, a culture that celebrates individuality, and an environment where your ideas are heard, valued, and make a real impact.

See more about life at Audley Travel!

We offer flexibility through hybrid and homeworking options where you can split your time between one of our wonderful offices and remotely from home or elsewhere in the UK.

As an 'experienced' Country Specialist you will design and sell personalised, tailor‑made trips to Audley Travel clients, providing exceptional service. You will handle the full sales and service cycle of a client’s journey, being their single point of contact throughout the process. This is a varied, challenging and rewarding role working in a fast‑paced sales environment.

• Follow up on incoming and existing enquiries and contact clients, primarily over the phone, in order to have detailed conversations to establish their travel preferences and build a relationship
• Prepare detailed, accurate and high‑quality itineraries, reflecting the client’s interests, and selecting the most appropriate flights, accommodation and excursions
• Use a variety of sales techniques and communication methods to convert as many enquiries into bookings as possible
• Where appropriate, take opportunities to upsell and switch sell to Audley Travel preferred products
• Act as the single point of contact for your clients from the moment they enquire up until they return from their travels
• Maintain regular contact with clients over the phone, email or face to face to ensure any changes and operational issues are communicated
• Maintain a positive relationship and strong lines of communication with all ground handling agents (GHA’s), suppliers as well as our Product team

Audley Travel operates a 7-day week experience for our clients. Working with us, you can expect the majority of your time to be worked between the hours of 9am – 5:30pm Monday to Friday, alongside one evening per week. In addition, you will be expected to work some weekends with corresponding days off during the week. To help you continue to plan your personal lives, we share these rota’s one quarter in advance.

Homeworking is available in this role or if you prefer a hybrid schedule we would welcome you to join us in one of our offices in Witney, Oxfordshire or Shepherds Bush, London, with a minimum of 3 days per week in the office.

First and foremost, you’re passionate about travel! Whether you’ve travelled the world or have ambitions to discover new countries and cultures, we want to hear from you. The successful candidate will have travelled to Japan as well as experience of working in a travel sales role, achieving high levels of both customer service & bookings, along with the…