Sales Support Administrator

Head of Service Excellence and Sales Support

Hours:

Full time permanent

Established in 2006, Fluid One is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. Fluid One has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.

Fluid One supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), Fluid One has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, Fluid One’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era.

The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.

The Sales Support team play a key role in organising and offering administrative support to the sales team and associated Fluidone business areas.

Joining this key part of our organisation, you will be responsible for a variety of tasks, which will need review and response within a structured SLA timescale and with excellent attention to detail.

You will be confident in effective communication within the Sales Support team, with our extended business operational staff and with a variety of supplier / vendor service contacts.

• Supporting the Sales Team with creation of Sales Quotes / Order forms in an accurate manner and issuing formal order documents to specified client contacts for approval
• Ensuring that orders raised are correctly aligned to the provisioning / project teams
• Assist Sales and DBAMs with regards to obtaining service and project pricing including special bid / price support applications
• Assisting with reporting to sales on out of contract client services and with collating renewal quotations for them to present
• Ensure that financial values associated with Sales Orders raised are correct and reflect the sale accurately
• Where required, update and maintain CRM records to a high standard
• Assist the wider business audience with effective direction regarding cease actions and client contract information
• Assisting with receiving incoming calls to Fluidone and providing professional response and assistance to any questions raised
• Direct client liaison with regards to renewal activities and quoting assistance

• Attention to detail and a proactive approach is crucial to this role
• Excellent communication skills, both written and verbal are essential
• The ability to effectively multitask
• Exceptional organisational skills are key to the success of this role
• Knowledge of Microsoft office package is a must
• Prior experience with Salesforce and or CPQ applications would be beneficial

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

• Subsidised health and dental care
• Employee Assistance Programme (EAP)
• Life assurance (3x salary)
• Fluid One breakfast and refreshments on office days
• Pension contribution – 5% company contribution

Fluid One is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.