Admission Advisor

The role aims to provide an excellent and efficient education sales service, from dealing with general education inquiries and converting to sales, liaising with Admin on processing sales.

• Provide Information, Advice, and Guidance to prospective students & trainees.
• Conduct initial screening of the students based on the respective course entry requirement
• Complete all the pre-enrolment paperwork such as initial assessments, Enrolment forms.
• Issue the offer letters, course brochures, and welcome mails
• Input the key information(learner name, contact details) into the database.
• Verify the learner paperwork for the accuracy and suitability of the enrolment paperwork
• Follow-up the learners with their application
• Capture the details on learner withdrawal and reasons for withdrawal
• Generate new leads of prospective learners and build partnerships with schools and colleges.
• Collect the database from local sources and build network business and employment recruitment companies and corporates.
• Dealing with incoming calls from prospective students. Have a persuasive telephone manner as the call aims to secure enrollment with the student before they end the call.
• Make outbound calls to people who have registered an interest and engage with the student from the point of contact.
• Provide excellent Customer Service on a wide range of courses
• To create, collate and schedule education and events content for college’s social media channels including Facebook, Twitter, and Instagram and build connections and interactions across all channels
• Provide support to the education sales managers on specific projects as required
• Adhere to agreed protocols and procedures and participate in regular team meetings and conference calls with college staff and external contacts as appropriate
• Identify and undertake training and development as required to meet personal and business needs.
• You may, on occasions, be required to undertake additional or other duties as appropriate.