Senior Account Officer

Remote, UK based, with occasional travel 2-3 times a year

Full time

Fixed Term Contract

Senior Account Officer

Job Description

Job Title:Senior Account Officer

Reporting to:Senior Business Development Manager

Department:Income and Partnerships

Hours:1

FTE (37.5 hours a week)

Contract:Fixed term - 18 months - with scope for extension subject to funding

Location:Remote (UK based - with occasional travel 2-3 times a year)

Nurtureuk is the charity behind the movement to make nurture the norm and be at the heart of education. For many years we have helped schools remove the social and emotional barriers that stop children learning and limit their life chances, through a whole-school approach that makes sure every child can access education.

The need has never been greater. Amid a school attendance crisis, rising exclusion and widely misunderstood behaviour, more children than ever are being shut out of education before they have had a fair chance. We exist to change that, ough the Boxall Profile® and a growing range of tools, training and support, we give schools the evidence and methods to understand every child and help them flourish.

We are ambitious about our impact and honest about our performance. We think like a mission-driven organisation that measures what works, changes what does not and expects a lot of itself, because the children and young people we are here for deserve nothing less.

Role Overview

We are looking for a Senior Account Officer to make sure Multi-Academy Trusts and school groups who choose the Boxall Profile® Online and our training become the ones who rely on it, renew it and grow with us. Reporting to the Senior Business Development Manager, you will own the onboarding, engagement and renewal journey for our changing portfolio of Boxall Profile® Online contracts: winning renewals, helping customers get real value from their data, and spotting opportunities to support and upsell customers with added value offers.

The Boxall Profile® Online, our EdTech SaaS tool, is growing fast, particularly among Multi-Academy Trusts and group customers, and it now makes up a significant and growing proportion of our portfolio of contracts and income. That growth has created this role. Each of those contracts is a group of schools and hundreds (or thousands!) of children. When a Trust uses the tool well, more children are understood and supported.

When it sits unused, children miss out and we lose the customer s role will own the customer journey end to end whilst ensuring our mission to support children and young people continues.

You will be the main point of contact for these customers, so you will know every account, what each one needs, and what needs doing next. You will work closely with the Senior Business Development Officer, the Senior Business Development Manager and a complementary Boxall Profile® Online sales and marketing role in the Products & Services department. This is a role for someone who likes building relationships with senior leaders, is not afraid of a renewal target, and cares about the difference the work makes.

The income you protect and grow also helps fund our wider work with schools. We are ambitious about our impact and we take our work seriously, keeping our charitable mission at the heart of everything we do.

About the role

The elements listed below are not intended to be an exhaustive detail of all duties and responsibilities. You will be expected to carry out any other reasonable duties that are consistent with the competency level, skills, expectations and requirements of the role.

Winning renewals and growing accounts

• Lead our renewal activity so that more Trusts and school groups choose to stay, including campaigns to groups moving on from our other funded…