Product Manager Telephony

Lekee Lekee Calling voice, video, PSTN dial-out is live. We need a PM to own the telephony service from day one of operation: cost, quality, growth, regulation.

• Embed with support calls are the ticket type with the highest emotional load. Learn the patterns
• Embed with compliance NCC, lawful intercept obligations, recording / consent policy in NG and EU
• Sit alongside the existing calling engineering team Agora layer, the Free SWITCH / Twilio PSTN path, the signalling stack
• Walk every part of a call lifecycle setup, in-call quality, drop, callback both 1:1 and group

• Quality: own MOS scores, drop rate, jitter, time-to-connect hold the standard against vendor performance
• Cost: own the per-minute PSTN line item; negotiate provider rates; introduce smart routing where it pays back
• Coverage: decide which destination countries / NPAs we serve, with what pricing; build the carrier matrix
• Regulation: stay ahead of NCC and EU rules on call recording, retention and lawful access
• Product growth: voicemail, call transfer, queues, voice-bot routing the next chapter beyond plain dial-out

Reports to:

Chief Product Officer. Delivery partner:
Vice Chairman.

• 4–8 years product management; at least one shipped telecoms, comms or contact-centre product
• Working knowledge of VoIP, SIP, WebRTC and the PSTN economics that sit underneath
• Comfort with regulator language NCC licensing, EU eCommunications obligations, lawful intercept
• Operationally calm calls failing is a customer-on-the-phone problem, not a JIRA problem
• Remote, with London or Lagos available for the right candidate; we are global in outlook and run a follow-the-sun rotation across Europe, Africa, Asia and Latin America