Account Manager

About Us

Duco is on a mission to reduce the time spent on data-related work by 90%. Our enterprise data automation platform empowers teams to work more efficiently and meaningfully by giving them the ability to automate data controls with the latest technology, such as no-code, the cloud, and AI.

We help firms to start trusting their data, by giving them one intuitive platform to automate the front-to-back processing of all kinds of data (from structured Excels and RTFs to unstructured PDFs and emails). This eliminates the boring manual work across the data lifecycle and enables firms to act faster, work smarter, save money, reduce risk and comply with regulatory requirements.

We’re headquartered in London and have offices in New York, Wroclaw, Singapore, and Antwerp. We’re proud to call some of the largest global financial institutions our clients, including over 15 of the world’s largest international banks, as well as brokers, exchanges, asset managers, hedge funds, administrators, service providers and corporates.

About the role
Step into a pivotal role on Duco’s Account Management team, taking ownership of our European regional client relationships. Working closely with the wider commercial organisation, you’ll be the strategic force behind your accounts’ growth, shaping account plans and staying ahead of risk.

What you will be working on

Growing the footprint and ACV of your accounts by:

• Working with senior business stakeholders to align on business objectives and develop plans for growth and success
• Creating, nurturing and closing upsell and cross-sell opportunities, and managing pipeline in Salesforce
• Achieving the Revenue and Professional Services growth targets set for the territory and reducing churn.
• ‘Walking the halls’ of your accounts to identify additional areas of expansion and establish relationships with new stakeholders
• Developing and maintaining strategic account growth and expansion plans

Ensuring the retention and success of these strategic accounts by:

• Owning the renewal of accounts across your portfolio
• Establishing and maintaining solid relationships with key and senior business stakeholders
• Frequently conducting business reviews with senior stakeholders to ensure ROI is being achieved and measured
• Anticipating and mitigating risks that could affect the relationship or business outcomes
• Being the voice of the client within Duco — working closely with Product leadership to help shape the strategic roadmap

Ideally, you will have

• 5–8 years’ experience in software sales/account management, preferably in financial services technology
• A track record of success retaining and growing revenue across complex, multi-stakeholder accounts
• A solid understanding of capital markets or post-trade technology
• Experience with relationship management governance frameworks
• Awareness of relevant financial market regulations such as MiFID II & SFTR, EMIR, MAS, and Trade Reporting
• Experience with formal sales techniques such as Miller Heiman or SPIN advantageous

What’s expected of you

Client Relationship Management

• Develops and executes comprehensive and strategic account plans to maximize revenue and client satisfaction.
• Maintains high client retention rates by proactively addressing client needs, resolving issues and ensuring client satisfaction.
• Identifies opportunities to deliver added value to clients, enhancing their ROI and business outcomes.
• Anticipates and mitigates risks that could affect the relationship or business outcomes.

Industry and Product Knowledge

• Great understanding of the products or services being sold.
• Keeping up-to-date with industry trends, market conditions and competitor activities.
• Excellent understanding of, and ability to explain, our products and services to a wide variety of audiences…