Client Relationship Manager; BFS Job London area,Greater London England UK,Sales

Client Relationship Manager – Global Account

The Opportunity:

Client Relationship Manager– Global Account is the primary client interface for the Banking & Financial Services client in a regional market for deal pursuit and market growth. Responsible for regional vision and strategy (short and long-term strategic planning), thought leadership and internal and external offering roadmaps, solution development for UK clients with multiple geos and evangelization, influences complex solution design, owns pre-sales and enablement, innovation and partner management.

Works closely with service lines to close strategic opportunities, to meet revenue targets and with Delivery to meet profitability targets.

Key Requirements:

a. Develop Account Strategy:

Define key outcomes to achieve for customers, by line of business
Develop insights into the key market and competitor trends with focus on tech evolution / new threats
Develop a vision & comprehensive strategy for the account in region as well as execution roadmap

b. Nurture and build client relationships:

Maintain existing client relationships and call on additional clients to build new relationships
Identify the potential Sr. leadership candidates at client and build relations with them
Leverage corporate marketing activities

c. Manage account performance:

Ensure account revenue and margin growth in-line or above market
Manage client escalations, support delivery and troubleshoot challenges as needed

d. Generate Ideas for maximizing revenue growth:

Identify market gaps and opportunities for new offering development
Provide inputs to offering strategy aligned with the needs of client

e. Leverage Cognizant sales community:

Manage translation of business problems into IT solutions & work with sales leads
Participate with service lines in executing select account penetration strategies

f. Driving deals:

Responsible for directing the deal pursuit process end-to-end within the account
Ensure service lines are engaging the account in Americas region to explore opportunities and better define desired business outcomes, through workshops/digital dialogues/demos/Po Cs
Provide input for service line sales teams to support priority customers in imagining how solutions can improve their business
Engage with priority clients directly to qualify deals

g. Leverage alliance relationships:

Leverage alliance relationships and partners for the account
Establish and develop strategic alliances and partnerships to better business outcomes

Key

Competencies:

Functional/Practice knowledge: Understanding professional sales management methodology and ability to generate and oversee actionable, impactful ideas that effectively engage the organization to achieve strategic milestones.

Technical knowledge: Technical expertise across Capital Markets Functional/Practice areas, to bring together practice offerings to address client needs, and to create proofs-of-concept if needed.

Industry knowledge: Deep knowledge of Banking & Financial services/IT outsourcing globally; ability to communicate across stakeholders.

Commercial knowledge: Ability to analyze sales opportunities, qualify leads and executing work with optimal profitability

Executive communication: Effective executive communication to clearly articulate offerings and benefits to clients, leading to productive gains and showcasing valuable insights.

Relationship management: Outstanding interpersonal abilities; skilled in managing relationships with client leadership and CIO-minus 1/ CIO-minus 2 levels.

Leadership experience: Excellent organizational and leadership skills to build strong teams (sales, delivery, operations) and lead by example; strong project management, talent management and business operations skills.