National Account Manager

Location: Hybrid (Centennial Park, Elstree / London Bridge from Jan 2027)

Department: UK Commercial

We are seeking an operational, commercially driven National Account Manager to join our UK Commercial team.

Reporting into the Senior National Account Manager, you will take ownership of day-to-day commercial management and relationship building for key prestige retail accounts (including Sephora and Harrods), alongside supporting broader UK channel execution.

In this role, you will focus on turning Joint Business Plans (JBPs) into operational reality - managing promotional execution, stock availability, NPD launches, and sell-in/sell-out tracking. You will bring strong numerical accuracy, commercial focus, and a collaborative approach to driving brand growth in store and online.

• Retailer Execution:
  Own day-to-day relationships with retail Buyer, Merchandising, and Marketing teams to ensure smooth operational delivery of agreed plans.
• JBP Delivery:
  Partner with the SNAM to deliver agreed Joint Business Plans (JBPs), ensuring promotional calendars, activation support, and space allocations are executed on time.
• In-Store & Online Visibility:
  Coordinate in-store eventing, visual merchandising updates, and digital shelf assets with the Trade Marketing team.
• Forecasting Accuracy:
  Track and maintain accurate account-level Retail and Net sales forecasts against agreed monthly targets.
• Stock & Demand Planning:
  Work closely with Demand Planning to forecast Core and New Product Development (NPD) lines, maintaining optimal stock cover and preventing out-of-stock risks.
• Promotional & P&L Tracking:
  Monitor promotional performance, investment margins, campaign ROI, and sell-out speed, flagging risks and commercial opportunities to leadership.

• Performance Analysis:
  Use retailer EPOS and sales data to track weekly performance, identify stock gaps, and monitor sell-through trends.
• Cross-Functional Execution:
  Act as the operational commercial lead for account administration, including new line setups, promotional submissions, and cross-functional launch trackers across Marketing, Supply Chain, and Finance.

• Proven NAM
  
  Experience:
  
  Demonstrable track record in a National Account Manager or Junior NAM capacity within UK beauty, FMCG, or personal care.
• Retailer Knowledge:
  Direct experience managing or supporting UK beauty or department store retailers.
• Commercial & P&L Exposure:
  Strong understanding of account-level commercial levers, with prior experience tracking promotional spend, margin impact, or account P&L performance.
• Numerical & Analytical
  
  Skills:
  
  Proficient in Excel and PowerPoint, with strong numerical confidence and the ability to interpret sales and EPOS data effectively.
• Communication & Stakeholder Management:
  Strong interpersonal skills with the ability to build collaborative relationships with retail buyers and internal cross-functional teams.

• Prior exposure to FMCG or fast-growth beauty/skincare environments.
• Basic understanding of demand forecasting cycles and monthly S&OP/IBP inputs.

Founded in 2009 by UK scientists and brothers, we are a British, B Corp certified skincare brand renowned for clinical results without compromise. Our mission is to simplify the route to great skin through our pioneering CSA Philosophy:
Vitamin C plus Sunscreen by day, and Vitamin A by night.

We are a team of collaborative go-givers fuelled by a purpose-driven mentality. Innovation is at our core; we pride ourselves on doing everything in-house, challenging the norm and pushing the boundaries of possibility. We work with integrity and agility, ensuring our commitment to sustainability and quality is never compromised. Above all, we believe in community. Our diverse talents work cross-functionally because we know we achieve more together.

It’s just who we are!

Some of the perks of being part of the Medik8 team include:

• Wellbeing: 25 days holiday + bank holidays, Flexible & Hybrid working, Private Medical Insurance, Mental Health support.
• Rewards: 75% Discount + Annual Product Allowance, Annual Performance Bonus, Long Service Awards.
• Growth: Up-skilling support, regular Lunch & Learns, Flexible Career opportunities.
• Impact: 2 Volunteering days per year, Matched Charitable Giving Scheme.