Senior Director Account Management

Location: London, London, United Kingdom

Remote Type: Hybrid

Time Type: Full time

Flywheel

Account Management and Growth

Sales and Client Operations

We are seeking an exceptional Senior Director Account Management to build, scale, and lead our Retail Media (RM) Account Management function. Leading a group of Account Managers, this role will be pivotal to bringing the value proposition of an omnichannel RM platform to life for advertisers and their agencies. Under your leadership, Account Management will drive revenue retention and account growth by managing Brand and Performance solutions on participating retailers’ platforms.

This role will require you to earn trust across clients, retailer stakeholders, and agency partners, create endemic and non-endemic playbooks, and ensure advertisers’ continued ROI, across a leading RM tech stack spanning Sponsored Products, video ads, clean room solutions, and generative AI. You will leverage your understanding of the UK media, RM, and ad tech ecosystem within a dynamic scale-up environment.

• Set the standards for your team to execute strategic account plans with clear input goals, ad performance KPIs and revenue targets, driving advertiser satisfaction, upsells and continued growth of their investments.
• For Performance budgets, consult on structural integration and ease of use, e.g. via our offering within the Pacvue and Skai ecosystem.
• For Brand budgets, lead full-funnel solutions that address diverse brand objectives across retail media channels. Pioneer account strategies for non-endemic brands testing in retail media.

• Set up scaled approaches to monitor ROI performance and proactively drive renewals within the existing client base.
• Maintain and grow senior relationships with planners and buyers at clients and their agencies. Act as advisor on performance across the client base, understanding their e-commerce and performance marketing priorities, as well as opportunities to increase brand spend. Present performance opportunities and ROI cases at business reviews.

• Develop expert-level knowledge of our solutions and capabilities, our competitive edge to other platforms, as well as practical objection handling. Co-lead the creation of sales enablement material and impactful case studies based on your experiences in the market.
• Maintain expert authority on full-funnel retail media solutions, data clean rooms, custom 1st-party audience targeting, and generative AI features.
• Stay ahead of industry trends in retail media, performance marketing and brand advertising.

• Establish foundational AM processes, operating playbooks, and best practices that raise the standard of client management across the organisation. Champion the strategic value and visibility of the Account Management function across internal leadership and retail partners.
• Support a culture of commercial accountability, continuous improvement, consultative rigor, and team development.
• Drive scale across participating retailers, enabled by common playbooks, sharing and reapplication, and frequent exchanges between team members.

• Minimum 8+ years in digital advertising account management, client success, or media planning with measurable revenue retention responsibility. Proven track record of exceeding retention quotas, managing renewals, and navigating complex corporate stakeholder environments.

• Demonstrated experience building and scaling account management teams, playbooks, and operational workflows.