Amazon Customer Account Executive

Location:

Sunlight House Travel:
Yes - Local travel to Amazon offices London (10-15%)

Unilever is one of the world’s leading suppliers of Food, Home, Beauty and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Persil, Dove, Knorr, Domestos, Hellmann’s, Simple, Vaseline and Lynx to name a few. Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet.

That’s why our purpose is ‘to make sustainable living commonplace”.

In a landscape shaped by economic pressures, rising consumer expectations and tighter regulation – the future of Consumer Packaged Goods (CPG) within e-Commerce is about differentiation through responsible and relevant innovation fit for online shopping, data-driven customer experiences and a flexible channel strategy. Today consumers subscribe for ‘convenience’ with products delivered straight to their home; the rise of disruptive start‑ups offering these services (e.g. Uber, Deliveroo), is altering the business landscape and broadening the range of competitors we and our retailers must compete with to serve consumers.

The development of new digital capabilities and skills in order to stay competitive in this space is business critical for Unilever to continue to ‘win and lead’. eCommerce is a major growth and equity driver for Unilever. Amazon comprises a team managing and expanding our presence across 1P within all our Business Units (Beauty, Homecare, Foods) and it is a hugely exciting time to join the Amazon team, currently experiencing year-on-year double0digit growth.

• Build commercial relationships with Amazon & act as the primary point of contact for the product subcategories assigned
• Monitor account performance across sales & operations ensuring focus is on Key Performance Indicators (KPIs)
• Review Purchase Order & eliminate errors leading to rejections
• Take ownership of catalogue updates in collaboration with Amazon
• P&L responsibility on sub-categories assigned
• Support CBM with yearly Amazon Vendor negotiations
• Achieve account yearly targets (KPIs) & support annual planning process
• Analyse data and market trends to identify Amazon growth opportunities, improve forecasting and optimise listings
• Execute promotional plans, price strategies, and product launches in collaboration with the wider commercial, media and marketing teams
• Work cross-functionally with Supply Chain and Planning teams to ensure forecasts are accurate and adequate stock levels are available within the system, especially during large events & new innovation launches.
• Work with Marketing Teams and Advertising Agency to implement best-in‑class promotional execution and visibility on Amazon
• Prepare for and run monthly business reviews and Quarterly Business reviews with internal stakeholders

Please note:

The responsibilities outlined above are not exhaustive and may evolve in response to business needs. The successful candidate should be adaptable and comfortable working in a dynamic environment where priorities can shift.

• You love to win and have fun doing it:
  Your eye is always on the prize, proactive approach to problem solving and you have a history of achieving your targets.
• You have a positive mindset and are constantly curious and share along the way:
  You have an eye for detail and enhancing performance as well as sharing your ‘success’ and learnings with the wider team
• You are comfortable with the uncomfortable: charting new grounds, navigating through complexity, and…