Latin America Team Senior Travel Consultant

Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world. With offices in the UK US and Singapore we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online right the way through to post-vacation our specialist Latin America Team we are seeking a Senior Travel Consultant eager to create travel experiences that inspire and instil a love for travel in our guests as voracious as their own.

This involves taking ownership for all aspects of selling luxury tailormade holidays to our discerning guests whilst navigating and creating experiences across Latin America destinations this includes but is not limited to Argentina Chile Bolivia Peru Brazil Ecuador and Galapagos Colombia Uruguay Belize Costa Rica Guatemala Mexico and take ownership of all aspects of selling and booking a holiday including written and verbal quotations and holiday documentation

To contact guests on their return to receive feedback and create new enquiries

To work towards individual and team sales targets and meet Key Performance Indicators To develop excellent product knowledge for immediate sales area but also within all areas of the Scott Dunn portfolio

To support all marketing initiatives including brochure production website management email campaigns PR and promotional events

To meet guests on a face-to-face basis when required

To learn and become conversant with all computer software applications

To work closely with all departments and Sales teams

To deliver excellent guest service at all stages of booking and demonstrate the key values of Scott Dunn Duties The  duties that derive from these responsibilities include but are not exclusive to:

Taking responsibility for the guest journey from first contact to post travel and repeat travel

Demonstrating excellent attention to detail and accuracy in all communication with guests

Speaking to all guests on the phone and organising their holiday by effectively listening to the guest and their requirements

Meeting guests at their request Using sales skills to convert into bookings

Responding to all enquiries in an efficient and timely manner

Handling high volumes of guest phone calls during peak periods

Management of invoices including handling payments collecting guest details and organising pre-arrival information Completing all travel documentation within specified time frames

Maintaining contact with guests between booking and departure date including arranging all concierge requirements

Recording essential data and information using Scott Dunns IT software

Acting on any feedback or complaint swiftly to ensure a great guest experience liaising with the Guest Relations Executive where necessary

Booking of guest flights and managing reservations through Travelport Attending all internal and external training courses

Conducting familiarisation trips abroad and presenting back to teams

Attending trade shows and promotional events in the UK and abroad

Training colleagues with knowledge gained from areas visited

Accounting for costs and margins on each booking

Contributing to the team over and above standard sales and service requirements

Such other duties as management may reasonably require from time to time

Requirements

Given this is a Senior opportunity you will have acquired extensive tailormade travel sales experience across Latin America with a preference for luxury. Other requirements include:

Sales driven with a keen eye for numbers

Enthusiastic and polite telephone manner

Excellent attention to detail

Proven organisational skills

Previous experience of delivering exceptional customer service

Values & Behaviours All employees must promote understand and apply Scott Dunns workplace values. These are embedded in all roles and applicants must evidence the values as part of the application the know
- Start by listening. We take the time to understand our guests and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we the Detail
- Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract retrain and partner with the
- Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each…