Client Relations & Business Development

BPIC Network serves as a dedicated certification body and professional community focused on fostering inclusivity within the built environment and related sectors. We are currently seeking a commercially driven Relationship Manager to elevate our client interactions drive new business growth and ensure a superior experience for our members. This dynamic position requires a proactive individual capable of seamlessly integrating client service strategic marketing business development and the management of events and membership programs to support our expanding network.

## Responsibilities

* * Client Relationship Management
*

* Cultivate and sustain robust trust-based partnerships with current clients members and strategic partners.

* Serve as the central contact point ensuring all inquiries are addressed with promptness and professionalism.

* Resolve issues and complaints through empathetic listening sound judgment and a focus on practical solutions.

* Maintain precise client databases monitor interaction histories and pinpoint strategies to enhance satisfaction and retention rates.

* * Memberships Renewals & Retention
*

* Oversee the complete membership lifecycle from initial onboarding through active engagement and contract renewal.

* Execute timely renewal notifications follow-up sequences and targeted retention initiatives.

* Continuously monitor membership activity and feedback loops to flag potential risks and emerging opportunities.

* Clearly articulate the value proposition of BPIC Networks certification and membership offerings to all stakeholders.

* * Business Development
*

* Generate and nurture a robust pipeline of potential clients new members and strategic alliances.

* Conduct research on target entities identify key decision-makers and devise customized outreach strategies.

* Lead initial discovery meetings effectively communicate BPIC Networks value and convert prospects into long-term partners.

* Collaborate with leadership on proposals partnership structures and commercial negotiations to achieve growth objectives.

* * Events & Community Engagement
*

* Orchestrate member events round tables networking gatherings and client meetings from conceptualization through post-event follow-up.

* Coordinate logistics including invitations registrations speaker management venue selection supplier engagement and attendee communication.

* Represent the organization professionally at all events and facilitate valuable networking introductions.

* Collect attendee feedback and assess event metrics engagement levels and commercial impact.

* * Marketing & Client Communications
*

* Design compelling communications for clients and members across email newsletters social platforms and other channels.

* Partner with internal teams and external allies to highlight events membership advantages certification achievements and success stories.

* Produce or oversee clear marketing materials that drive engagement lead generation and member retention.

* Analyze campaign performance and engagement data to refine and improve future marketing activities.

## Requirements

* * Essential Skills & Experience
*

* Demonstrated track record in client relations account management membership services partnership development or business growth.

* Solid background in marketing client engagement strategies and relationship cultivation.

* Proven ability to secure new opportunities and maintain high retention rates for clients or members.

* Experience in organizing professional events and managing diverse stakeholder groups.

* Proficiency in handling inquiries resolving complaints and navigating sensitive conversations while preserving long-term relationships.

* Superior written and verbal communication presentation negotiation and organizational capabilities.

* Strong commercial acumen initiative and the capacity to prioritize tasks independently.

* Competency in Microsoft Office Suite and familiarity with CRM or membership management systems.

* * Desirable Skills & Experience
*

* Familiarity with the construction industry or the broader built-environment sector.

* Prior experience within professional networks membership organizations or accreditation and certification frameworks.

* Proficiency with email marketing platforms social media tools and content creation software.

* A genuine passion for diversity inclusion and the advancement of positive workplace cultures.

Required Skills:

Right to work in the UK. Previous experience in a liaison customer service or stakeholder engagement role…