Event Sales Coordinator

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at No

Mad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.

Welcome to No

Mad London

The Sales & Events Coordinator is responsibleforassisting and coordinating alladministrativetaskswithin the Sales & Marketing division, including Groups, Meetings and Events. This role is pivotal in supporting with respondingtoenquiriesreceived anddistributingeventsandsalescontractsandother relevant paperwork in a timely manner. Ensuring the smooth running of both the Sales and GM&E department through efficient organisation; sound understanding of hotel operations; and supporting the department where requested.

The Sales & Events Coordinatorisexpected to:

• Alwaysmaintainaconsistentlyprofessional demeanor.
• Represent No Mad Londonpositivelyinallinteractionswithinternal  and external stakeholders.
• Always adhere to company policies and procedures,including but not limitedto Health & Safety policies, HR guidelines and compliancetrainings.
• Effectivelymanageworkloadandresponsibilitieswith efficiency.
• Foster clear and effective communicationwithinthe team,across departments andbetweenboth hotels and management.
• Champion our company values and foster a positive and collaborative approach across all departments.

The main responsibilities of the Sales & Events Coordinator are summarised below, the list is not exhaustive:

GENERAL DUTIES

• Respondin a timelymannerto internal and external sales andeventsemailsorrequest, helping where needed. This includes the end to end saleand planning of events and groups as allocated by the Director of Groups,Meetings and Events
• Ensuring all Sales collateral,Media Library and presentations are updated and incompliance with brand standards
• Receive and respond to incoming telephone calls for the sales team, serving as the communication hubfor Group and Event Sales.
• Prepare accurate written correspondenceincludingletters,contracts,reports, banquet event orders, scheduleofevents,printed menus,and e-mails using MSWord,Excel,PowerPoint,SalesCRM,Opera,and E Mail.
• Maintain accounts,including traces,creatingandupdatingbookings,manipulatingeventsandguestroomblocks in Sales CRM.
• Complete distribution of Sales correspondence to the hotel operating departments as required. Examples: amenity cards, resumes, rooming lists etc.
• Runningofdaily,weekly and monthly reports and meetings incl.
  
  BEOdistribution; BEOmeetings etc.
• Maintaindepartmentalreportsonaweekly/monthlybasisinsupportofthe
  
  Director of Sales.
• Maintainthevarious Salesfilesystems,both electronic and paper,including
  
  Account Files,Master binders for RFP's etc.
• Ensureallsaleskits,collateral
  
  Image
  
  Library,iPads,promotional materials,photographsetcarekeptup todate and in efficient order,in stock and easy to distribute.
  
  Responsibleforstock take.
• Operatea variety of electronic and manual office resources, including but not limitedto laser printers, multi-functioncopymachines, fax machines, paging system,abindery machine.
• Intheabsence of Sales Management, assist clients and seekoutsolutions to requests in a friendly,caring and helpful manner.

• Pension Scheme
• Complimentary family meal and quality coffee/hot drinks whilst on duty
• Growing team with great training and progression opportunity
• Paidbreak and annual leave
• Goodwork/life balance
• Your birthday off (paid) after one year of service
• Hotel discount
• Private Health Care
• Experience Stay - Breakfast included
• 5days of paid sick leave for every rolling 12 months
• Additional holiday for each completed year of service
• £20 Uber ride when finishing after 1am

The main responsibilities of the Sales Coordinator are summarised below:

• Receive and respond to incoming telephone calls for the sales team, serving as the communication hub for Group, Corporate, and Event Sales.
• Prepare accurate written correspondence including letters, contracts, reports,banquet event orders, schedule of events, printed menus, and e-mails usingMS Word, Excel, PowerPoint, Sales CRM, Opera, and E Mail.
• Maintain accounts, including traces, creating and updating bookings, manipulating events and guest room blocks in Sales CRM.
• Complete distribution of Sales correspondence to the hotel operating departments…