Sales Associate

Retail Operations | Job Reference: Sales Associate 0001

Department: Retail Operations

Reports To: General Store Manager

Location: Savile Row

The Sales Associate plays a key role in delivering Knatchbull’s exceptional client experience, combining sales expertise with front-of-house excellence. Working closely with the tailoring team, the Sales Associate ensures that each client receives a seamless, personalized experience across both ready-to-wear and made-to-measure services. The role focuses on driving sales performance, maintaining the highest luxury standards, and contributing to the overall success of the store.

Experience in tailoring or a strong understanding of garment construction and fit is a distinct advantage.

• Achieve and exceed individual sales targets KPI
• Apply effective selling techniques to maximize conversion, average transaction value, and client satisfaction.
• Deliver an exceptional experience to all clients, including VIC customers.
• Drive both ready-to-wear and made-to-measure sales by understanding client needs and offering tailored solutions.
• Support the sales team in achieving collective store goals and share best practices to enhance performance.

• Develop and maintain comprehensive knowledge of Knatchbull’s product collections, including features, craftsmanship, materials, benefits, and pricing.
• Stay informed of new product launches, tailoring options, brand heritage, and luxury industry trends.
• Participate in ongoing product training sessions and workshops.
• Ensure stock levels are maintained at optimal levels in collaboration with the store management and operations teams.

• Build and nurture a loyal client base through personalized and attentive service.
• Conduct proactive client outreach and follow-up to maintain long-term relationships and encourage repeat business.
• Accurately capture and maintain client information in the CRM system and ensure data integrity at all times.
• Demonstrate ownership and initiative in developing and growing the client portfolio.

• Maintain a visually appealing, organized, and luxurious store environment in line with Knatchbull’s brand image.
• Support in merchandising, replenishment, and maintaining store presentation standards.
• Ensure smooth daily operations, including accurate POS transactions, stock handling, and administrative duties.
• Uphold operational excellence through precision and accountability in all store systems and processes.

• Minimum of 2 years’ experience in luxury retail, tailoring, or premium service environments.
• Strong sales acumen and proven track record of meeting or exceeding targets.
• Experience or interest in tailoring and garment construction highly preferred.
• Excellent interpersonal, communication, and styling skills.
• Proficiency in POS and CRM systems.
• Strong organizational skills with meticulous attention to detail.
• Flexibility to work weekends, evenings, and holidays based on business needs.

• Client-Centric Mindset:
  Dedicated to delivering exceptional, personalized service.
• Sales and Results Orientation:
  Driven to achieve and exceed goals through proactive engagement.
• Luxury Presentation:
  Upholds brand standards in personal appearance, product presentation, and store maintenance.
• Team
  
  Collaboration:
  
  Works effectively across sales and tailoring teams to ensure a cohesive client experience.
• Adaptability:
  Responds well to change and maintains performance under pressure.
• Brand Ambassadorship:
  Embodies Knatchbull’s values, heritage, and refined aesthetic in every client interaction.