Global Account Director

About RicohA global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025. At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Find your place. Transform your future

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People transform when they Love What They DoThis belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home t you will be doing

As a Global Account Director, you will take ownership of a portfolio of some of the world's most recognisable enterprise customers, helping them navigate digital transformation and workplace innovation on a global scale.

This is a highly strategic role where you'll work closely with C-suite stakeholders, business leaders and technology decision-makers to understand their long-term objectives and align Ricoh's extensive portfolio of digital services, workplace technology, automation, software and managed services solutions to support their success.

Working across multiple countries and markets, you'll lead virtual international teams to identify growth opportunities, strengthen executive relationships and deliver measurable business outcomes for both your customers and Ricoh.

What You'll Be Doing Developing trusted, executive-level relationships across complex global organisations.

Creating and delivering strategic account plans that drive long-term growth, customer value and profitability.

Identifying opportunities across workplace services, digital transformation, cloud, automation, software and managed services.

Helping customers achieve their business objectives through innovative technology solutions and consultative engagement.

Leading complex multinational sales opportunities from strategy through to successful execution.

Acting as a strategic advisor, bringing insights on market trends, emerging technologies and workplace transformation.

Collaborating with sales, technical, service delivery and leadership teams across Ricoh's global business.

Leading and inspiring cross-functional virtual teams to deliver exceptional customer outcomes.

Ensuring operational excellence, customer satisfaction and delivery against commercial commitments.

Achieving ambitious growth, revenue and profitability targets within a global enterprise environment.#Ricoh Europe You  will ideally have

We're keen to speak with commercially driven account leaders who have experience managing and growing strategic enterprise customers within technology, managed services, digital services or workplace solutions environments.

You'll likely bring:

A proven track record of managing and growing complex multinational customer relationships.

Experience in Global Account Management, Strategic Account Management, Enterprise Sales or Major Account Leadership.

A background within organisations operating in IT services, managed services,…