Customer Solutions Advisor - Entry Level

Druce & Co (International) Limited | Full time

Notting Hill, United Kingdom | Posted on 06/17/2025

@Druce is evolving, and we’re recruiting for the best in the market to be part of the journey. As we continue on our growth journey, we are recruiting for our newly opening Chiswick, Fulham and Kensal Rise branches!

Asthe only 200 year old “start up” in London, we get it – we’re not like therest. That’s why we need people like you (committed to action and highly ambitious) to join us as we develop a market leading platform. By offering our clients full property service from new homes to management, we have strong objectives to position ourselves at the forefront of the London market.

Weare only just starting to unlock the potential of what @Druce is capable of, and our Customer Solutions Advisor is going to help us achieve this together. These roles are highly valuable to our success, and we are incredibly excitedto introduce this opportunity to the market.

Witha passion for customer solutions and naturally curious nature, the Customer Solutions Advisor will work closely with their team to provide support and an unwavering commitment to our clients. This is a branch based role supporting both salesand lettings through the following:

• Provide the initial greeting for any new and existing customers entering the branch.
• Up-sell/cross-sellour products to all customers engaging with @Druce (e.g. insurance, mortgage etc.).
• Manage office operations and provide administrative support to the sales and lettings teams.
• Maintain office schedules and coordinate appointments and meetings.
• Respond to enquiries via phone, email, and in-person, providing timely and accurate information to customers, clients, and colleagues.
• Understand the requirements of inbound clients and qualify leads.
• Ensure all incoming leads are created and updated in the CRM database.
• Carry outbound calling from the Druce branch database to generate leads for MAs.
• Manage and maintain office inventory, supplies, and equipment, ensuring the office isfully stocked and functional.
• Coordinate with external vendors and contractors, such as cleaners, maintenance technicians, and IT support.
• Manage incoming and outgoing mail, including sorting and distributing mail, packages, and deliveries.

@Drucewe’re different – and that means we attract different people. Our people arehighly accountable, take action and always demonstrate a customer first approach. We don’t sit back and wait for the change; we make it ourselves –that’s what sets us apart.

Weare looking to enlist people who embody this through:

• Experience in a customer service or sales environment.
• A bachelor’s degree with relevant qualifications preferred but not necessary.
• Excellent communication skills and able to connect with clients, both in-person andover the phone.
• Highly motivated to provide the best customer service and develop relationships over thelong term.
• Strong work ethic witha systematic approach to Sales.
• Highly ambitious individuals who want to develop and succeed in the world of real-estate.

Aside from an opportunity to embed yourself in the exciting developments we’re working on@Druce, this is an exceptional opportunity to set yourself apart from the standard real estate journey.

However, we truly believe the success of what we’re doing is underpinned by our people, and withhard work comes reward. So, what’s in it for you?

• Above market basic salary.
• Commission on leads and referrals.
• Generous annual leave, increasing annually with tenure.

Asan equal opportunities employer, Druce is committed to the equal treatment ofall current and perspective employees and does not condone discrimination onthe basis of age, disability, sex, sexual orientation, pregnancy and maternity,race or ethnicity, religion or belief, gender identify, or marriage and civil partnership.