Customer Success Manager

# Customer Success Manager United Kingdom London Sales
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** Why Mobility Global?
** At Mobility Global, our mission is to provide the trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we're creating new opportunities for our customers, our business, and our people.
Join a team singularly focused on transforming the automotive industry. S&P Global Mobility is Mobility Global - the company behind CARFAX, automotive

Mastermind, Market Scan, and Polk Automotive Solutions. Our strength comes from our people, and here, the progress you make helps the entire automotive ecosystem move faster and with greater confidence.
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** What You'll Do*
* * Plan and execute proactive client engagement activities such as onboarding, migration, adoption, and value reviews in collaboration with Sales, Marketing, Product, and other teams.
* Educate clients on the capabilities of Mobility Global products to boost usage, awareness, and value realization.
* Provide tailored training and enablement on platform features, new releases, and migration-related changes based on user roles, workflows, and customer needs.
* Support customers through platform migrations, helping them navigate change, build confidence in new products and capabilities, and maximise the value they get from new platforms.
* Monitor product usage patterns and translate insights into actionable steps to support renewals and upsell opportunities.
* Build and maintain strong relationships with senior client contacts, understanding their goals, challenges, and concerns through active listening and empathy.
* Understand the client's business context and market environment to recommend practical solutions through education or by connecting them with internal experts.
* Capture and relay client feedback, challenges, and opportunities to Product and other teams, helping to inform product development, migration planning, and the overall customer experience.
* Use CRM tools (e.g., Salesforce, Sales Loft) and internal systems to document activities, manage follow-ups, and meet targets.
* Prioritize tasks based on importance and urgency, managing multiple accounts effectively.
* Contribute to team initiatives aimed at improving processes, sharing best practices, and enhancing overall efficiency.
* Share knowledge, best practices, and guidance with team members to support consistent, high-quality client engagement.
* Resolve varied and non-routine client issues with resourcefulness, collaborating with internal stakeholders to deliver timely and effective solutions.
** What We're Looking For
** Required Qualifications   
* Typically 2+ years of experience in financial services or a sales/account management role with client engagement, enablement, or adoption activities.
* Positive, proactive attitude with strong teamwork skills.
* Excellent listening and communication skills, with the ability to explain complex or technical information clearly to diverse audiences and build confidence during periods of change.
* Proven ability to maintain strong relationships with senior client contacts and ensure high satisfaction.
* Goal-oriented with strong organizational and multitasking skills in a…