Associate Client Exec

Thomson Reuters is looking for a dynamic and customer-focused Client Executive – Regional Law to join our growing legal sales team. This role is central to protecting and growing revenue across a large portfolio of small/medium law firm customers, while championing the adoption of Thomson Reuters' newest AI-powered solutions that are transforming how legal professional’s work. You will act as a trusted advisor to your customer base: combining relationship management, risk-based prioritisation, and consultative selling to ensure customers realise the full value of their Thomson Reuters solutions, while identifying opportunities to expand that value through upsell and cross-sell.

• Retention &
  
  Risk Management:
  
  Own retention and risk prioritisation across a large book of law firm customers, using risk data and account health indicators to guide daily activity and focus effort where it matters most.
• Upsell & Growth:
  Help the sales executive identify upsell opportunities within the existing customer base, aligning Thomson Reuters solutions to each customer's specific aims, goals, and workflows.
• AI Adoption & Transformation:
  Drive increased adoption of new and existing AI solutions, positioning Thomson Reuters as a partner in transforming how customers and their clients work.
• Customer Onboarding:
  Partner closely with the Sales Executive covering the same territory to ensure a seamless handoff and effective onboarding experience for new customers.
• Account Hygiene:
  Maintain accurate, up-to-date account and pipeline data within CRM systems to support accurate reporting and forecasting.
• Activity & KPI Management:
  Consistently meet or exceed defined activity KPIs, managing a high-volume book of business with strong organisation and prioritisation skills.
• Product Stickiness:
  Continuously seek out and implement ways to deepen product usage and embed Thomson Reuters solutions into customer workflows, increasing overall stickiness and reducing churn risk.
• Collaboration:
  
  Work cross-functionally with New Business, Customer Success, Product, and Marketing teams to deliver a joined-up customer experience across the territory.
• Customer Insight:
  Maintain a curious, consultative approach, staying close to customer needs, market trends, and competitor activity to inform account strategy.

• Proven experience in account management, customer success, or sales within a B2B environment.
• Strong organisational skills with the ability to manage a large, diverse portfolio of accounts efficiently.
• A curious, consultative mindset with genuine interest in understanding customer challenges and how technology, particularly AI, can solve them.
• Excellent interpersonal and relationship-building skills, with comfort engaging with stakeholders at all levels within law firms.
• A data-driven approach, with comfort using risk and usage data to prioritise time and effort.
• A track record of achieving retention, upsell, and activity-based KPIs.
• Strong communication and collaboration skills, with experience working alongside New Business or Sales colleagues.
• Passion for technology and innovation, with an interest in AI's role in transforming the legal industry.

• Experience in the legal, SaaS, or professional services industries.

• Hybrid Work Model:
  We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance:
  Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the…