Sales and Project Coordinator

Stronghold Security Doors, trading under Ortus Engineering Ltd, specialises in premium security doors, offering customers high-quality products that combine security, craftsmanship, and sophisticated design. We are expanding our sales team and looking for an ambitious, commercially minded Inside Sales Consultant to join us at our brand-new premium showroom and office in Beckenham. This is an exciting opportunity to represent a premium brand, work with a steady flow of warm enquiries, and build a rewarding career with excellent earning potential.

Key Responsibilities Sales & Lead Conversion Respond promptly and professionally to incoming warm leads and customer enquiries. Conduct consultative sales conversations via telephone, email, and other communication channels. Understand customer requirements and recommend suitable premium security door solutions. Confidently communicate product features, benefits, quality, and value. Prepare accurate quotations and follow up consistently to maximise conversion rates. Handle customer objections, negotiate professionally, and close sales.

Work towards agreed sales targets and performance objectives. CRM & Sales Pipeline Management Manage all leads, opportunities, customer communications, and follow-ups using  CRM. Maintain accurate and up-to-date customer records. Proactively manage your pipeline to ensure no sales opportunities are missed. Track quotations, follow-up activities, conversion rates, and sales performance. Maintain a structured and disciplined approach to sales activity. Order & Installation Coordination Take responsibility for customer orders once a sale has been agreed.

Confirm product specifications, order details, and customer requirements. Coordinate internally to ensure orders progress smoothly. Liaise with the installation team to arrange suitable installation dates. Keep customers informed throughout the process and manage their expectations. Ensure a professional handover and a positive customer experience from initial enquiry to installation. Previous experience in a sales-focused role, ideally involving consultative or high-value products.

Proven ability to convert enquiries into sales and achieve targets. Experience using CRM software and managing a sales pipeline. Excellent verbal and written communication skills in English. Strong organisational skills and attention to detail. Confidence in preparing quotations, following up, negotiating, and closing deals. Ability to manage multiple customers and orders simultaneously. A proactive, self-motivated, and results-oriented attitude. Comfortable working independently and taking ownership of the customer journey.

Desirable Experience Sales experience within premium home improvement, doors, windows, construction products, interiors, or related industries. Experience selling premium or high-ticket products to homeowners. Experience coordinating orders, deliveries, or installation teams. Warm Leads:
Focus on converting genuine customer enquiries rather than cold calling. Premium Product Range:
Sell high-quality security doors with a strong emphasis on quality, design, and security. Attractive Earning Potential:
Competitive basic salary with performance-driven bonuses. Brand-New Showroom:
Work in a modern, premium showroom and office environment in Beckenham. Sales Ownership:
Manage your own opportunities and see your work through from initial enquiry to installation. Career Development:
Opportunity to develop your expertise in premium product sales and grow with the business. Supportive Team Environment:
Work closely with colleagues and the installation team to deliver excellent customer outcomes.

- Working Hours:

8:30 AM – 5:00 PM | Office-Based
- On-Target Earnings (OTE):…