L'Oréal One Luxe Fragrance Expert, Harrods; FTC

Reporting to:
Luxe Store Manager / (Senior Area Manager if mobile)

• A Fragrance Enthusiast:
  Passionate about fragrance, expert in personalised advice, and helps people find the perfect fragrance to feel empowered.
• A Connection Creator:
  Natural at building authentic relationships, making people feel comfortable, and helping customers create a beauty routine expressing who they are.
• A Trendsetter:
  Active on social media, on top of latest fragrance/beauty trends, and connects online and in-person.
• A Go Getter:
  Driven, ambitious, loves challenges, and excited to create innovative in-store experiences.
• A Brand Ambassador:
  Believer in the L'Oréal Luxe mission and values, passionate about iconic brands.

• Creating Engaging Fragrance Experiences:
  Design and execute innovative fragrance events and animations.
• Team Fragrance Leadership:
  Provide expert coaching and guidance to team members on fragrance to drive customer service and sales goals.
• Personalized Fragrance Consultations:
  Serve as the go-to fragrance expert offering personalized recommendations.

• Delivering the One Luxe
  
  Experience:
  
  Consistently execute the Be Luxe service model for a premium, personalized customer experience.
• Product Expertise and Storytelling:
  Demonstrate products, immerse customers in brand heritage, and offer tailored knowledge/techniques.
• Embodying Brand Excellence:
  Act as a brand ambassador providing luxurious service and merchandising standards.
• Staying Trend-Forward:
  Maintain understanding of makeup, skincare, and fragrance trends.

• Achieving Sales Targets:
  Consistently achieve individual and counter sales goals.
• Building Client Relationships:
  Proactively build authentic relationships in-store and digitally to foster loyalty.
• Promoting Events and
  
  Activities:
  
  Inform customers about upcoming events, promotions, and brand activations.
• Brand Advocacy:
  Represent L'Oréal Luxe brands and share expertise on social media in line with guidelines.

• Teamwork and Training:
  Participate in team efforts and complete required training programs.
• Administrative Responsibilities:
  Complete daily/weekly admin tasks using designated platforms (Tamigo/One Retail).
• Maintaining Counter Standards:
  Uphold hygiene, housekeeping, and a clean, inviting counter environment.