Manager, Customer Solution Engineering

London, Greater London, England, United Kingdom

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At Zuora, we do Modern Business. We help businesses adapt to a world where AI is changing how value is created, delivered, experienced, and monetized. As companies move beyond one-time product sales, they are building dynamic business models that combine subscriptions, usage, services, and AI-powered experiences. Zuora provides the technology and expertise to help them make that shift creating stronger customer relationships, more flexible monetization, and sustainable growth.

Our flexible, modular monetization suite spans pricing and packaging, billing, payments, revenue, and financial operations. It gives the world’s most innovative companies the foundation to launch new offerings, evolve their business models, automate complex processes, and turn connected customer and financial data into better decisions.

We are bringing AI into the monetization lifecycle to help teams work smarter, move faster, and deliver better customer experiences. Zuora’s AI capabilities are designed to augment human expertise not replace it by surfacing insights, guiding decisions and simplifying everyday work while maintaining transparency, security, and control.

Through our leading expertise and multi-product suite, we help companies across industries transform how they go to market, build recurring relationships and turn innovation into recurring growth better for customers, better for companies and ultimately better for the planet.

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This role sits at the intersection of sales strategy, technical leadership, and strategic customer engagement, acting as the technical counterpart to Regional Sales leader while building a world-class Customer Solution Engineering team. You will partner closely across our GTM, Product & Technology, and other organizations to drive new ACV and Net Dollar Retention from the customer base and new prospects.

• Partner directly with a Regional Vice President of Sales, and act as their technical counterpart
• Lead the team through execution of sales campaigns for strategic and enterprise-level customers; comfortable leading by example and getting hands-on in deals
• Guide teams to articulate business and technical value across quote-to-cash, billing, and revenue use cases
• Develop and implement innovative value-selling approaches adapted to Zuora’s growing customer base

• Build trust-based relationships at the executive level with customers, engaging as a technical thought partner
• Support development and management of a pipeline of strategic customer engagement opportunities, including customer workshops and QBRs, aligning on target selection, supporting execution & ongoing, outcome-based follow-through

• Drive disciplined execution across renewals and long-term customer success initiatives; including ownership for renewal forecast accuracy
• Lead and grow a high-performing Customer Solution Engineering team
  • Hire, lead, coach, and motivate a high-performing Customer Solution Engineering team
  • Build a strong consultative selling and technical advisory culture rooted in expertise across quote-to-cash, subscription billing, revenue recognition, and enterprise architecture
  • Provide ongoing feedback, coaching, and enablement around discovery, demos, value selling, and technical execution in the field to drive career development

• Proven experience managing a large, diversified customer portfolio
• Compelling leader who can effectively develop trust to supportively coach and drive team motivation
• Strong track record partnering with senior sales leadership and influencing outcomes at the executive level
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