Enterprise Account Manager
Listed on 2026-11-02
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Sales
Account Manager, Client Relationship Management
We’re working with a fast-growing, venture-backed software company whose AI-driven R&D platform helps leading industrial and scientific organisations develop new products faster. Their customers include major enterprises across materials, chemicals and manufacturing. As they grow, they’re hiring an Enterprise Account Manager to own their most strategic customer relationships.
The role
This role suits someone who has excelled at managing individual accounts and is ready to own the strategy and outcomes for larger, more complex customers. You’ll oversee a portfolio of top-tier accounts and help set the standards for how the business builds long‑term customer partnerships. It’s a high‑visibility position that calls for equal parts relationship‑builder and strategic operator.
What you’ll be doing
- Acting as executive sponsor for the company’s most strategic accounts and owning the relationship at the highest level
- Owning gross and net revenue retention (GRR and NRR) and account health across your book of business
- Leading high‑level escalations, resolving them quickly and effectively while protecting long‑term account health
- Defining the long‑term approach to renewals, expansion and complex commercial discussions
- Drawing insights from across the customer portfolio to influence product direction and roadmap priorities
- Keeping Account Management, Scientific Implementation, Support and ML teams closely aligned on customer outcomes
- Setting an example of strong ownership and reinforcing the company’s customer‑first culture
- Shaping the pace, priorities and strategic direction of the Account Management function as it scales
What our client is looking for
- 3–6 years as an Enterprise Account Manager or CSM at an industrial or enterprise software company
- Experience managing multi‑divisional enterprise accounts, executive relationships and large‑scale software implementations
- A track record of managing a book of 10–30 accounts, each worth six‑figure ARR
- The ability to connect technical complexity with business strategy, e.g. turning scientific needs into commercial outcomes
- Experience in industrial software or “hard‑science” industries such as manufacturing, materials or chemicals
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