Enterprise Account Executive - Service Cloud

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Job Category Sales Job  Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience Service Cloud is Salesforce's complete agentic service platform — built for every type of service, in any industry, across any channel. Powered by Agentforce, it is the only platform where AI agents and human service representatives work together in real time to resolve issues faster, personalise every interaction, and deliver support across every channel — spanning customer service, IT Service Management (ITSM), and HR service to unify service delivery across every department on a single advanced platform.

With the industry's fastest-growing AI adoption rate — agentic AI use in service grew from 39% to 66% in a single year — Service Cloud equips businesses to meet customers where they are, across voice, digital messaging, web chat, email, Whats App, and more. Autonomous Agentforce agents handle high-volume interactions 24/7, while the Service Rep Assistant supports human agents with real-time next-best-action suggestions, case summaries, and AI-powered knowledge recommendations — delivering faster resolution, higher CSAT, and lower operating costs across a blended human and AI workforce.

What You'll Actually Be Doing We are looking to hire an Account Executive to join the Service Cloud team and help drive growth for one of Salesforce's fastest-growing products. This role covers the full Service Cloud platform — spanning Contact Centre, ITSM, and HR Service — with a particular focus on Agentforce Voice, Digital Engagement, and Agentforce for Service.

You're Our Person If...Demonstrated success in quota-carrying, technology solution-based direct sales

Proven experience working with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement software

Account Planning:
Ability to build and execute account plans to retain and grow ACV with existing customers, with a focus on upsell and cross-sell opportunities

Research and Discovery:
Skill in uncovering customers' current processes, business objectives, and strategic goals through discovery, use cases, and value hypotheses

Solutioning:
Ability to identify compelling value propositions that address customer needs, demonstrating understanding of the Agentforce and Service Cloud technology stack — including customer service, ITSM, and HR service capabilities

Customer Communication:
Ability to engage customers clearly and confidently across written, verbal, and presentation formats, using tools such as Slack, Google Slides, and Zoom Resource Application:
Experience driving results by leveraging available resources, tools, and internal teams effectively

Team Selling:
Ability to align and engage account teams and partner ecosystems to support deal progression and long-term customer success

Even Better If...Strong interpersonal and communication skills

Familiarity with sales methodologies (e.g. MEDDIC, Challenger, Command of the Message)
Experience developing business cases and service requirements, and building strategic partnerships

Abi…