Night Concierge; Livining

Position: Night Concierge (Supported Livining) (Contract)
The successful candidate will be required to work 40 hours per week, working Monday - Sunday on a rota basis covering 10PM - 8AM shifts. Temporary cover is required for approximately 1-2 months possible extension due to performance.
In this position, you will be required to:
- Provide overnight waking cover, ensuring the safety and security of the office base and four supported houses
- Act as the first point of contact for residents during the night, responding to calls on the duty phone with warmth, clarity and reassurance
- Offer emotional containment and practical guidance to residents who may be experiencing anxiety, distress or uncertainty overnight
- Communicate with residents in a respectful, person-centred way that recognises individual experiences and needs
- Respond appropriately to emergencies or incidents, acting in line with local procedures and escalating concerns where required
- Liaise with emergency services and out-of-hours partner agencies, when necessary, always representing the organisation professionally
- Protect the service buildings through regular checks, monitoring of CCTV systems and site visits as required
- Control access to buildings and respond to reports of unwanted visitors or security concerns promptly and proportionately
- Accurately record all overnight activity, incidents and significant contacts using agreed recording systems
- Ensure that events of significance are clearly documented and communicated to day staff through effective handovers
- Maintain clear and consistent boundaries while offering a supportive and steady presence overnight
- Support residents to feel safe, heard and understood, using de-escalation and reassurance wherever possible
- Identify, record and report health and safety, repair or maintenance issues in line with agreed procedures
- Take responsibility for lone working and personal safety, following fire, safeguarding and local overnight procedures.

Please note; this role involves lone working.

To apply for this role candidates must have;

- Experience of working with adults experiencing long-term mental health conditions or in related support environments.
- An understanding of Psychologically Informed Environments and strengths-based approaches and how these translate into overnight support
- Awareness of safeguarding principles and the importance of proportionate responses overnight
- Knowledge of maintaining professional boundaries while offering emotional reassurance and support
- Ability to remain calm, grounded and reassuring in emotionally charged or uncertain situations
- Strong listening and communication skills, particularly when supporting people by phone
- Confidence working independently overnight, with sound judgement about when to act and when to escalate
- Good written skills to ensure accurate and meaningful recording of overnight activity
- Basic IT skills to log information and communicate effectively with the wider team
- Ability to stay alert, manage motivation and prioritise tasks during night shifts