CCTV Controller​/Supervisor - ECV

London, UK

Posted Thursday 12 February 2026 at 01:00

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?

…Apply now!

We are seeking an experienced and adaptable CCTV Controller/Supervisor to safeguard a prominent facility in London.

The CCTV Controller/Supervisor plays a pivotal role in supporting the day‑to‑day function of the Security operation, they must familiarise themselves with duties that need to be fulfilled, to be resilient to stepping down and stepping up to meet the operational needs.

Working as part of a team of security professionals working at the building, the primary role of this position is to provide customer services and security protection to MAPP staff, premises, and assets and to also ensure that those duties are always carried out to the highest standards.

Role : CCTV Controller/Supervisor Pay Rate: £14.80 per hour Shift Pattern: 3 days, 3 nights, 3 off Location : EC2V, London.
Role Requirements: SIA License, CCTV License

Benefits include:

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership :

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

Must have:

• Valid SIA licence
• CCTV license
• Good customer service and communication skills
• CCTV Controller/Supervisor experience
  -minimum 1 year
• Excellent Organisational and Time Management skills
• Experience with in Cooperate Security (Min 1 Year)
• Surveillance skills and detail orientation
• 5 year checkable work history
• IT literate
  - Ability to operate detecting systems and emergency equipment

Main Duties

• Monitor the CCTV Cameras closely and identify any threats or suspicious behaviour
  o Operating, monitoring, and responding to security and safety systems including CCTV, Access
  Control, Alarms monitoring and Fire alarms
  o Provide full handover at end of shift to the oncoming DSM/CCTV Supervisor and families
  yourself with the DSM’s handover
  o Book the team on duty using the automated system
  o Work closely with the Duty Shift Manager in running the day‑to‑day security operation and
  ensure each member of the team maintain high level of discipline
  o Follow the directions of the Security Shift Manager & Security Manager
  o To deputise for the Shift Manager whenever required
  o Contribute with any level of ideas that may improve the level of service
  o Fully understand, comprehend and partake in Loading Bay, Front of House, Post Room and/or
  Patrol duties
  o Conduct external and various internal patrol duties by check all electronic patrol points and report any defects
  o Ability to work in a highly demanding Security Control Room
  o Support occupiers, contractors, visitors and tourists with enquiries
  o Keys, Radio & Passes distribution management
  o Report writing following security investigations or an incident, using the escalation procedures
  o Report and maintain a written record of all faults / incidents, using client applications
  o Ask for advice from the DSM or Security Manager
  o Management of all communications from the Security Control Room, namely, radio &
  telecommunications
  o To maintain, through compliance with the Assignment Instructions, Risk Assessment, Policies
  & Procedures
  o The safety and security of all staff, contractors and visitors to designated areas of work
  o To bring to the immediate attention of Duty Shift Manager, Security Manager and/or Property
  Management Team of any incident or complaint from any quarter and keep appraised of events on site
  o Ensure all record keeping maintain accuracy
  o Ensure team members are trained and deliver to a high standard
  o Fulfil AdHoc duties / tasks assigned to the highest standards
  o To ensure all instructions given to you in relation to the Data Protection Act 1998 are fully implemented at all times
  o Be prepared to step down and…