Security Controller​/CCTV Operator

Job Advert

Job Title:

Security Controller / CCTV operator

Nearest station:
Tottenham Court Road

Department:
Security Operations Centre (SOC)

Shift pattern: 4 ON 4 OFF, mixed days & nights, 07:00 – 19:00 & 19:00 – 07:00. Avg 42 hrs/week.

Job

Closing Date: 19/02/2026

The Security Controller in the Security Operations Centre (SOC) is responsible for ensuring the safety and security of facilities by monitoring the Closed-Circuit Television (CCTV) system, logging significant occurrences, and coordinating responses to fire alarms and other security alerts. This role is essential in overseeing security operations, focusing on surveillance, incident response, and emergency evacuation support.

• Oversee the CCTV system, continuously monitoring live camera feeds to detect and respond to any suspicious or unusual activities.
• Perform regular checks to ensure all surveillance equipment is fully operational, reporting any issues as necessary.
• Coordinate with on-ground security personnel to initiate immediate responses to observed incidents.

• Maintain a detailed daily log of occurrences, including incidents, actions taken, and any required follow-up.
• Ensure accuracy and clarity in log entries to support effective communication and record-keeping.
• Escalate significant security or safety concerns to the Security Manager promptly.

• Respond quickly to fire alarms, assess the situation, and coordinate with emergency services when necessary.
• Adhere strictly to fire safety protocols, ensuring a structured response for safety and efficiency.
• Possess knowledge of fire alarm systems, including resetting alarms, responding to false alarms, and supporting evacuations as required.

• Assist with building evacuations during emergencies, ensuring safe and orderly exits for all occupants.
• Participate in periodic evacuation drills, reinforcing familiarity with safety protocols for all involved personnel.
• Work collaboratively with other emergency teams to manage crowd control, conduct safety checks, and facilitate re-entry as needed.

• Excellent verbal and written communication skills to effectively report incidents and coordinate with security teams.
• Ability to respond under pressure:
  Capable of reacting swiftly and effectively to alarms and emergencies in a high-stakes environment, supporting safe outcomes.

• Follow all established site-specific SOPs to ensure consistency, compliance, and safety in all security operations.
• Maintain a working knowledge of updated SOPs and apply them in daily responsibilities and emergency situations.
• Participate in ongoing training related to SOPs and other site policies as required.

• Experience:
  
  2+ years in a security operations centre or similar environment, in CCTV monitoring and incident response.
• Technical skills:
  Proficient in operating CCTV and security software; familiar with fire alarm systems and emergency procedures.
• Attention to detail:
  Strong observational skills with the ability to detect unusual activities and respond swiftly.

• Situational awareness:
  Maintains constant awareness of activities on the premises, quickly identifying potential threats.
• Problem solving:
  Effectively assesses situations and formulates appropriate responses to diverse security incidents.
• Calm under pressure:
  Maintains composure in emergencies, following protocols while supporting building occupants.
• Team collaboration:
  Works efficiently with a security team, supporting other controllers, and assisting management as required.
• This role offers a challenging and rewarding environment for individuals dedicated to ensuring the safety and security of a central London facility.

• Ride to Work Scheme
• 20 days annual leave plus bank holidays
• 3% pension contribution
• Employee Assistance Programme
• Credit Union
• Long Service Rewards
• Employee of the Month/Year

We are an equal opportunities employer; we encourage applications from a diverse range of individuals. We believe that a diverse talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.

We reserve the right to withdraw the advert earlier than the advertised closing date if we receive too many applications.